Manager, IT Application Service

4 months ago


บงกม กรงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
Lead and manage system monitoring process to ensure data quality and integrity in production is always accurate and available for key stakeholders and business processes that depend on it.
Lead and manage regular IT audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved.
Lead and manage regular system patch upgrade with product owner & business stakeholders.
Lead and manage IT service & support operating model and procedure in responsible area to ensure team is able to support BAU & business stakeholders smoothly especially month end & year end financial closing activities.
Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
Responsible areas forOrdering and Supply Chain systems.
Warehouse Management systems.
Transport Management systems..
Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
At least 3 years experience in IT Retail or IT services as the manager or management roles.
Good communication, problem solving and cross cross-group collaboration skills.
Good command of written and spoken English.
Ability to prioritize, track and manage a large number of divergent tasks and action items.
Strong ability to analyze user requirements, make recommendations and implement solution.
Strong presentation and interpersonal skills.
Ability to prioritize and execute in high-pressured environment.
Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis.
Programming languages and logics, especially on SQL programming.
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand
**Job skills required**: English, SQL, Problem Solving, Product Owner


  • IT Analyst

    1 week ago


    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Control and centralize Activity Management of all VAS (Value Added Service), Cloud, Big data, VAS/IT infrastructure, Application, and Platform/Server. Control and set priority of Activity Control Process. Follow up and feedback Activity Performance Report to the owner and management. Qualifications Bachelor's degree in Computer Science, IT, Computer...


  • กรุงเทพมหานคร, Thailand LSEG (London Stock Exchange Group) Full time

    Role Responsibilities & Key Accountabilities: - Ensures resources are allocated based on priority of items, where issues are dealt with or escalated appropriately and ultimately that the service team delivers high quality services and solutions - Fully accountable for an ITSM process and respective metrics and performance, while supporting tool and process...

  • Application Analyst

    6 days ago


    กรุงเทพมหานคร, Thailand ATA IT Full time

    **Main Objectives and Summary** - You will be working within a team performing web and mobile banking developments for HQ company, National Bank of Canada. - Ensure level 1 and level 2 support resources are informed of new functionalities and releases - Coordinate between stakeholders to ensure everyone (including the end user) is informed of issues,...


  • กรุงเทพมหานคร, Thailand Business Computer Service Center Co., Ltd. Full time

    **รายละเอียดงาน**: เรียนรู้ Application Software ที่บริษัทเป็นผู้พัฒนา แนะนำการใช้งาน Application Software ที่รับผิดชอบ...


  • กรุงเทพมหานคร, Thailand SK Service Full time

    **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** ตามระบบบริษัท **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 สมัครงาน - เก็บงาน - พิมพ์ -...


  • กรุงเทพมหานคร, Thailand KPMG-Thailand Full time

    **Responsibilities** - Maintenance Application and related system such as RPA, OCR. - Create and manage existing customer environments in Cloud, Windows/Ubuntu server and Docker. - Provide escalation support for operations issues. - Provide storage and server level administration. - Execute business process (e.g., service level agreements, hard off from...

  • Application Operation

    7 months ago


    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA Troubleshoot database, system, network problems, diagnosing and solving software...


  • บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Performs root cause analysis (RCA) to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action. Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and...

  • Programmer Analyst

    1 week ago


    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    To problem-Solving (Corrective, Detective, and Preventive) for Corporate Application. To analyze and Improvement of fault management. To release automate script and job monitoring for fault and abnormal data. To Enable for learning to be multi-skill (System Admin & DBA). **Qualifications**: Bachelor's Degree in Computer Engineering, Computer Science, IT or...

  • Application Manager

    7 months ago


    กรุงเทพมหานคร, Thailand CONNECTe International Pte Ltd Full time

    Job Description: CONNECT ENERGY (THAILAND) CO., LTD. is an internationally accredited recruitment solutions and services consultancy. Now we're looking for **Application Manager** as detail below; **Job Purpose**: **Duties & Responsibilities**: - Maintain current systems to continuously work with accuracy and efficiency - Monitor and validate data and...

  • Programmer Analyst

    7 months ago


    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Monitoring and Problem Solving for Enterprise Integration Application and Service Fulfillment Application. Root cause analysis for Problem/Issue. Consult to 1st Tier Support, Solution, Marketing and End users. Prepare Interim solution and suggest long term solution to Solution team. Improve and Simplify Application/Process/Task to reduce processing...


  • กรุงเทพมหานคร, Thailand ATA IT Full time

    Develop professionally in order to increase technical, functional, and interpersonal competency. - Continue to refine Customer Satisfaction skills to better service the client. - Other ad-hoc as assigned by supervisor **Qualification**: - Bachelor’s degree in any field. - **Fresh graduates are welcome.**: - Excellent communication skills in English and...

  • Application Architect

    7 months ago


    กรุงเทพมหานคร, Thailand ATA IT Full time

    Do you enjoy sharing new ideas and learning from others? - Do you have an innate technological curiosity and do you love innovation? - Do you dream of working in a collaborative and flexible environment? The “B2C IIROC Digital Experience” train's mission is to develop, support and operate innovative technological solutions in the field of investment,...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Investigating alerts on fraud detection systems and suspend service as need. Reviewing alerts, trends on systems and recommending appropriate follow-up, including the completion of Suspicious Activity Reports as applicable. Follows all service request was processes and ensures proper case detail is completed. Qualifications Bachelor in Business...


  • กรุงเทพมหานคร, Thailand Elabram Full time

    Job Description Initiate, Plan, Execute, Roll out and Delivery enterprise solutions with high valuable, and useful. Coaching and developing his/her subordinates. Requirement Master’s degree in IT or related fields. Work experience of more than 10-15 years. Strong self-development and learning. Good command in English. Good service mind and have a sense of...


  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51916 Business Banking, Finance, Securities, Insurance Job Detail - Initiate, Plan, Execute, Roll out and Delivery enterprise solutions with high valuable, and useful. - Coaching and developing his/her subordinates. Salary 80,000 - 120,000 (THB) Location Bangkok Required work experience - Master’s degree in IT or related fields. - Age over 37...

  • IT Support Manager

    7 months ago


    สาทร, กรุงเทพมหานคร, Thailand ATA IT Full time

    **Main objectives and Summary** - Responsible for overall IT support for ATA users. - Deliver efficient IT support service. - Maximize security and availability of ATA infrastructure. - Ensure SLA for incidents and established procedures are respected. - Provide IT administration and service IT-Support for Bangkok based users working for International Banks...

  • Application Service

    1 week ago


    บางรัก, กรุงเทพมหานคร, Thailand บริษัท เอบีพีโอ จำกัด Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน...


  • วัฒนา, กรุงเทพมหานคร, Thailand Orico Auto Leasing (Thailand) Ltd. Full time

    วันทำงานปกติ จันทร์-ศุกร์ 8:30 - 17:30 น. - มีค่าเดินทาง, ค่าล่วงเวลา, กองทุนสำรองเลี้ยงชีพ - ประกันชีวิตและสุขภาพกลุ่ม (รวมค่าทำฟันปีละ 2,000...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    PRTR’s IT team is looking for an experienced Head of Application Support to join one of our local clients based in Bangkok. You’ll be expected to lead and manage the IT support function, ensure effective incident management and drive continuous process development. *** **Responsibilities**: - Being able to express the issue to non-technical...