Duty Manager
6 months ago
**Company Description** Join** us at Accor, **where** life pulses **with** passion**
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**
At **Mövenpick BDMS Wellness Resort Bangkok**, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
- Consistently offer professional, friendly and engaging service
- Lead and manage all aspects of the Front desk and ensure all service standards are followed
- Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
- Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
- Handle guest concerns and react quickly, logging and notifying proper areas.
- Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
- Balance operational, administrative and Colleague needs
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Perform any other related duties assigned to him / her by the Front Office
**Qualifications**
- Previous leadership experience required
- Previous Property Management System experience required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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