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Duty Manager

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กรงเทพมหานคร, Thailand Pullman Bangkok King Power Full time

**Job Description**:

- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Engage Guests in conversation and provide general assistance
- Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
- Manage, record, and resolve promptly all Guest complaints
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no
- shows.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Work Experience
- Experience in opera program
- Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.
- Excellent leadership, problem resolving skill, interpersonal and communication skills
- Ability to work under pressure
- Bachelor degree
- Minimum of two years of experience in similar position
- Good command of both written and spoken English & Thai.
- Working knowledge of MS Office

**Benefits**:

- Provident Fund
- 5 Days working
- Group Insurance
- Special Discount King Power Duty Free.