Service Manager
5 months ago
Our client one of the global leaders in building and cold chain solutions, is looking for Service Manager, who is responsible for interacting with the business team, and customers and providing the best solutions.
**Responsibilities**:
- Coordinating, prioritizing, and resolving issues encountered by a more experienced team/ multiple teams.
- Reviewing issues that will impact the business and provide recommendations for solutions.
- Possessing Refrigeration technical/ product knowledge.
- Managing more experienced teams according to establishes objectives and goals/ targets.
- Handling Quality Issue Management.
- Contacting customers, collecting feedback, and establishing and maintaining good relationships with key customers.
- Responding to complaints of key customers carries out the customer satisfaction investigation, and establishing the improvement plan.
- Coaching team members to ensure operational achievements are met.
- Maintaining training and audit/ assessment programs to ensure the implementation and effectiveness of internal controls.
**Qualifications**
- Engineering Degree onwards and/or relevant industry experience.
- 3-5 years and above experience in HVACR Service management, if having direct experience in the Refrigeration Food Retails field would be a key advantage.
- Having Refrigeration products and systems knowledge.
- Good communication, analytical, organizing & relationship management skills.
- Must be a proactive team player, independent, and result-oriented.
- Problem-solving mindset with the ability to provide new ideas.
- Proven oral, written, and presentation skills in English.
- Able to travel frequently.
- Having the experience to manage multiple teams covering the Thailand area would be an advantage.
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