Senior Officer, Customer Service

2 weeks ago

กรงเทพมหานคร, Thailand DB Schenker Full time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
- This position is responsible for customer management, sub-contractor management for all shipment of Project and Industry Solution.
- Lead and support customer services team for smooth operation to achieve PIS department’s key performance and meet customer’s requirement.

**Accountabilities**:

- Manage operation handling for freight, customs clearance and transportation for all project shipment via air, sea and truck (Import and Export)
- Liaise with customers to obtain necessary documents for individual shipment in order to complete shipment smoothly with comply to law and regulation.
- Follow up shipment with overseas Schenker branch for freight arrangement including update shipment status to customers.
- Manage all sub-contractor to handle project shipment in safety way and meet customer’s requirement.
- Issue invoice to internal and external customers including obtain all 3rd party receipt and all support documents for billing process including job closing and electronic filing.
- Reserve accrual cost / income for unfinished/unbilled shipment at month end.
- Support finance department to follow up payment with customer in case overdue payment.
- Work closely with colleague for permit/license, customs entry preparation, billing team and field site operation to ensure all task done completely
- Perform other duties as assigned by superior.
- Bachelor’s Degree or higher in Business Administration or related field.
- Minimum 5 years of relevant work experience in freight forwarding business.
- Strong leadership and interpersonal communication skills.
- Excellent English communication skills.
- Computer literacy (Microsoft Word, Excel and Power Point)
- Analytical approach to problem solving skill.
- Good in time management and well organised.
- Able to work independent with less supervision.

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