Retail Trainer

3 weeks ago


กรงเทพมหานคร, Thailand Hermès Paris Full time

Retail TrainerAt a glance

Job Category
- Sales development & Retail Support - Sales Support
- Start date
- 09/01/2024
- Years of Experience
- Minimum 3 years
- Contract Type
- Unlimited contract
- Job Schedule
- Full time
- Locations
- Bangkok - Park Ventures Ecoplex
- Legal Employer
- SAINT HONORE (BANGKOK) CO., LTD
- Posting Date
- 06/28/2024, 06:16 AM
- Details of the job

**Key Responsibilities**
- Facilitate and support all product and service training programs for the network, including but not limited to the following:_
- Product training: seasonal trainings and strategic product focused trainings
- Culture: induction trainings and Hermès Client Culture
- Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
- Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
- Identify training requirements and develop training materials to suit each store
- Design and develop effective focused training modules for in-store morning briefings and digital training
- Strategically plan product training to support the retail teams to drive performances in key metiers
- Support store openings, Retail animation and ad hoc event when necessary
- Actively participate in training seminars
- Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
- Be the liaison for Hermès international training department and the regional training team
- Contribute feedback and share best practices on product training related topics
- Develop effective training programs to improve retail performance
- Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how

**Requirements & Capabilities**:

- Proven experience as a Retail Trainer or similar role
- In-depth knowledge of luxury brand standards, products, and client expectation
- Fluency in English and Thai, with the ability to deliver sessions in both languages
- Passionate about training, extensive product knowledge, and a good understanding of retail trends
- Clear and confident presentation and communication skills to ensure productive training sessions
- Proficiency in Microsoft Office, especially Microsoft PowerPoint
- Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
- Works autonomously and proactively


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