IT Analyst
1 week ago
Become a part of Thailand’s no.1 Boardband Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
Monitor partner capacity and ensure last-mile maintenance meets SLA (24 hrs/4 hrs). Track team punctuality, analyze root causes, prevent recurring issues, and develop automation. Ensure orders close on time, resolve issues, and provide performance feedback to management.
Job Description
- Data Analysis & Solution Solving : รับผิดชอบงานวิเคราะห์ข้อมูลรวามไปถึงนำเสนอวิธีการแก้ไขปัญหาที่ได้ข้อมูลจาก Data
- Partner Performance : รับผิดชอบการคำนวณ performance KPIและ ส่งข้อมูลไปยังตัวแทนให้รับทราบ รวมไปถึงผลักดัน performance ในภาพรวมให้ ผ่านมาตรฐาน KPI
- Technician Resource Management : Plan ในการจัดหาช่างให้เพียงพอต่องานติดตั้งและซ่อมบำรุง ตามมาตรฐาน KPI ติดตั้งและซ่อมบำรุง
- Outsource Management : จัดหา Technician Resource ตามประเภทงานเพื่อลดต้นทุนในงาน operation
- Partner Survey : ความพึงพอใจและความคิดเห็น ของตัวแทนในการทำงานร่วมกัน เพื่อปรับปรุงคุณภาพ และบริการ
คุณสมบัติ
- ปริญญาตรีสาขาวิศวกรรมศาสตร์หรือด้าน IT
- มีประสบการณ์ 1-2 ปีในด้านการวิเคราะห์ข้อมูล
- มีความรู้เกี่ยวกับการวิเคราะห์ข้อมูลและการสร้างภาพข้อมูล
- มีทักษะการวิเคราะห์และการแก้ปัญหาที่ดี
- มีประสบการณ์การใช้งาน Tableau และ Power BI
- เวลาทำงาน: 8.30 - 17.30 (ทุกวันทำงาน)
Recruiter
Narakorn Pengsawang (นรากร เพ็งสว่าง)
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