Sommelier

7 months ago

กรงเทพมหานคร, Thailand Rosewood Hotel Group Full time

**General Information**:

- Country/Region- Thailand- Province/City- Bangkok- Location- Rosewood Bangkok- Department- Food & Beverage - Services- Job Type- Full-time Permanent**Job Summary**
To provide warm and genuine service, deliver with passion and dedication, exceeding our guests’ expectations at all times. Our sommeliers provide full operational support to the Manager and Director of Food and Beverage.

**Essential Duties and Responsibilities**

***
- Report for duty on time and get prepared for your shift.
- Adhere to the agreed break times.
- Follow opening procedures and complete all duties as required by the management and head sommelier team.
- In charge of the deliveries whenever communicated to do so.
- Communicate to Managers promptly of the beverage delivery level, shortages and vintage change if adequate.
- Ensure all deliveries to be dealt with in accordance with the manual handling SOP.
- Ensure that all stations are equipped with sufficient clean glasses / decanters and all other service ware.
- Ensure all tables are laid in accordance with the SOP.
- Engage with, and contribute to service briefings.
- Take instruction from manager and DFB, anticipating their requirements.
- Work with your head waiter and Manager in order to control your section.
- Follow the Order of Service and maintain all tables in your section at all times.
- Respond to any menu / drinks queries with knowledgeable, informative and engaging answers.
- Ensure that individual glass change for each order is known and placed on the table.
- Understand guests are to be prioritized - SAGs, unhappy guests & regulars.
- Communicate guest preferences to your manager in order to build guest profiles.
- Top up wine and water whenever necessary.
- React promptly and deal with any issues, complaints, breakages & spillages.
- Communicate any issues to your management promptly.
- Clear / Restock your station.
- Ensure a high level of cleanliness is maintained throughout the restaurant.
- Follow correct closing procedures accordingly.
- Complete relevant checklists correctly and honestly.
- Manage the restocking of the wine fridges and reordering missing wines.
- Keeping the wine fridge area clean and tidy.
- Update and manage the master wine list.
- Assist other outlets/managers in the sale of rare and fine wine.
- Assist FB operations manager with wine related trainings.

**Standard Responsibilities**
- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition of the ones stated, in a reasonable framework.
- nsure brand integrity and clarity are always maintained.
- Model the company’s culture, vision, mission and core values at all times.

**Confidentiality**
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

**Health & Safety**
- Be fully conversant with:

- Risk Assessments for your department
- Hotel Fire & Bomb Procedures
- All Emergency Procedures

**Others**
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

**About Us**:

- Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai - the charming Thai gesture of hands pressed together in greeting - and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.

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