(Manager), Chargeback Analyst
5 months ago
Chargeback Analyst is responsible for financial investigation, and control in efficient of Credit/Debit Cardholder s dispute process ; submitting /reviewing the customer dispute cases to opposite banks based on Visa, MasterCard, National ITMX s dispute regulation for end to end of dispute processing, work closely with the customer service team to resolve customer issues in a timely and efficient manner, and analyst of the data for performance business analytics and able to create actionable reporting to control in efficient and accurate chargeback processing of all steps.
**Jobs Qualification**:
Minimum 10-15 years experiences with financial institutions in area of Card and Merchant. Chargeback / Dispute or relevant experiences.
Bachelor or master s degree in arts or above / related areas.
Essential Management skill is required.
Deep Knowledge on Visa and MasterCard s Dispute Regulation and other relevant laws/ regulations in which involved in Customer Dispute Consumers.
Good communication and interpersonal skills.
Good command of English and computer literacy.
**Job skills required**: English
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