Sales Supervisor

**Responsibilities**

**Build rapport and customer relationships and qualify the customer’s requirements**
- Demonstrates the JLR Customer First Behaviours in all interactions with customers and colleagues
- Asks questions and listens to build rapport and understand individual requirements
- Qualifies own understanding of the customer's needs through discussion of alternative options, to build the closest possible match between the product and customer’s needs
- Demonstrates the most suitable options to the customer, adapting own style according to the customer’s requirements
- akes responsibility for booking test drives and encouraging customers to experience the product
- Builds a strong understanding of the customer’s needs to guide them towards the best choice

**Agree the details of the sale**
- Ensures sales opportunities are maximised for the full range of JLR services and products, including warranties and service plans
- Accurately appraises vehicles to purchase and sell, optimising the value for the Dealership
- Appraises and agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorisation is discreetly gained as necessary
- Introduces JLR finance options (via the Business Manager as appropriate) prior to agreeing the payment method with the customer, working within JLR guidelines to ensure all payments are complete
- Completes required documentation accurately and registers all Sales with Administrative colleagues

**Co-ordinate order and delivery**
- Works with Sales colleagues to maintain accurate stock availability information
- Ensures pre-delivery inspections and agreed repairs/servicing are carried out prior to delivery
- Liaises with Administrative colleagues to ensure product availability fits with JLR standards, places the order, updates customer records and schedules any complementary services/additional work to be completed on the vehicle
- Works with Administrative colleagues to confirm a delivery date and identify any changes to the original schedule
- Maintains contact with the customer to ensure they are kept fully informed throughout the sale and pre-delivery process, notifying them of any changes and arranging a convenient handover
- Develop relationships to win new business
- Develops effective long-term relationships to deliver future business by getting to know customers
- Plans and organises own selling activity to secure new business (e.g. by telephoning sales prospects, previous/existing customers and general enquiries)
- Generates customer referrals by planning and delivering effective prospecting activities, ensuring leads and enquiries are followed up appropriately
- Completes agreed number of prospecting calls to meet and exceed agreed targets
- Participates in planning sales and marketing campaigns and promotions
- Shares information on new products, features and benefits and technologies with interested customers and colleagues
- Manage the display of products and merchandise
- Ensures vehicles are presented professionally at all times
- Suggests and makes changes to vehicle displays and ensures the sales environment is clean and tidy at all times

**Mentor and coach Sales Executive in the Team**
- Support and coach Sales Executive on how to close the deal
- Ensure Sales Executive meet the targets

**Work as a full member of the Dealership team**
- Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers
- Works with colleagues across the Dealership to investigate and resolve customer complaints
- Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
- Understands and follows relevant aspects of JLR operating guidelines
- Maintains a professional manner and high standards of personal presentation at all times
- Follows operational processes flexibly and thoroughly. Uses online dealer systems to report performance against targets Ensures own work area, vehicles and clothing are kept clean, tidy and in a safe condition in order to uphold JLR and dealer standards

**Other duties**

Any other duties as and when required by senior company managers that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.

**Qualification**
- Bachelor degree in any field
- At least 3 year experience in Automotive sales with strong accomplishment
- Pleasant personality
- Service mind
- Good communication skill
- Good English (reading and verbal) is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.