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Customer Relation Supervisor
4 weeks ago
Job title:
- Customer Relation Supervisor- Contract type:
- Permanent- Location:
- Bangkok- Specialisation:
- Consumer Goods / FMCG- Salary:
- ฿40,000 - ฿60,000- Reference:
- PR/109930- Contact details:
- Pacita Phaohusara (Pat)- Job published:
- February 20, 2023 22:27- Our client is a high-end watch company.**Key Responsibilities**:
- Maintain a professional and friendly attitude toward customers at all times.
- Know our product inside and out so you can respond to questions.
- Handle complaints, offer suitable solutions and alternatives within the allotted time frame, and follow up to ensure resolution.
- Provide accurate, reliable, and thorough information by employing the appropriate techniques.
- Maintain a professional image at all times while adhering to the company's policies and procedures.
- Work with the company's current customer service team on repairs and after-sales service requests.
- Participate in customer complaints while working and communicating with quick service/technical colleagues.
- Fill out and scan daily customer documentation;
- Create customer receipts using SAP system (delivery notes & photocopied receipts)
- Before giving the watch to the customer, describe the repairs made to it.
**Qualifications**:
- Experience in the luxury/high-end products industry with 7 to 17 years of customer service or customer relationship experience
- Excellent interpersonal and communication abilities.
- Ability to work well both as an individual and in a team.
- well-organized, cooperative, and optimistic
- Familiar with SAP system
- Good command of spoken and written English#LI-JACTH
- #citybangkok
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