Monetization Product Operations

19 hours ago


กรงเทพมหานคร, Thailand ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

About Lemon8
Lemon8 is a social media platform committed to building a diverse and inclusive community where people can discover new content and creators every day. Lemon8 aims to inspire the community in a number of categories, including food, fashion, beauty, skincare, travel, and more. People can share photos and videos as well as engage with one another through features such as likes, comments, and sharing. Lemon8 is currently available on iPhone and Android in Japan, Thailand, Indonesia, Singapore, and Malaysia.

**About Team**:

- The Monetization Product Operations aims to provide a best-in-class advertising experience by ensuring excellence in customer service and streamlining process & tools to ensure smooth operations.
- The team collaborates with Sales to provide pre&post-sales support and works closely with the product team on product improvement through feature requests and bug management.

**Responsibilities**:

- Own customer onboarding and training, organize routine workshops and webinars on new product features, best practice sharing, and feedback collection
- Work with our sales team throughout advertisers' media planning journey and proactively provide a variety of Lemon8 monetization solutions
- Provide campaign-level operational support to ensure an optimized customer experience
- Set up effective incentive policies to drive sustainable product adoption growth
- Project management across an extensive set of cross-functional partners including but not limited to product, data science, business integrity, legal, compliance, brand partnership, client solution teams, and other key stakeholders
- Design SOPs, collect feedback and incorporate learnings into process improvement to drive efficiency and effectiveness
- 3+ years of work experience in product operations roles, or other operational roles in advertising/internet
- Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving
- Great communicator & team worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
- Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and deliver results with limited supervision
- Fluent English is mandatory
- Knowledge of marketplace dynamics is a plus

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


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