Global Fraud Prevention Analyst
5 months ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
- You will interact with customer to protect their account from fraud activities primarily on inbound and outbound calls, whilst proving World Class servicing.
- Make sound decisions through systematic analysis.
- Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
- Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and always ensure best-in class customer experience.
- You will be servicing a diverse number of markets and Customers who are our esteemed Service Establishments and valued Card Members.
- Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
- Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud
- Vision to provide the world’s best customer experience every day.
**Minimum Qualifications**
- Must be willing to work on rotating night shifts (5-day week, rotating off days, shift as early at 7am staggered until as late as 10pm)
- Fluent in spoken Thai & English to be able to work with merchants and Card Members based in Thailand.
- Preferably with tertiary education.
- Personal Characteristics: Maturity and Adaptability to cultural differences and diversity. Team player who can work in diverse group.
- Languages: Thai & English
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