Customer Service Advisor
5 days ago
Our client is a global business services firm that transforms the customer experience and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction.
**Job Descriptions**:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Routing inbound calls to the appropriate resources.
- Following up on complicated customer calls where required.
- Completing call notes and reports as necessary and updating them in the system.
**Qualifications**:
- Holds a Bachelor's Degree.
- Good English Communication skills.
- New graduates are welcome.
- Experience in a Call Center or Customer Service is an advantage.
- Able to work in shifts.
- Able to start working immediately.
**Benefits**:
- KPI allowance.
- Diligent allowance.
- OT allowance.
- Bonus.
- Group insurance.
- Others.
**Working Hours**:5 days/week (9.00 - 18.00, 13.00 - 22.00)
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