Escalation Manager
3 weeks ago
**What an Escalation Manager does at HP**:
- Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations typically with a large or complex global business unit.
- Identifies opportunities for process improvement and develops recommendations.
- Independently executes the demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
- Drives backlog management.
- Gathers demand data from country, region and account managers to synthesize information using complex analyses, and delivers demand signals to the supply base to contribute to demand forecasting.
- Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
- Reviews performance metrics on a regular basis, identifying opportunities for improvement.
- Contributes to priority projects with complex analyses and assists in developing recommendations.
- Communicates requirements and guidelines to the regional and global business unit planning teams.
- Mentors junior-level staff.
- Coordinates, develops, and manages a Regulatory Trade Compliance program.
**Individuals who do well in this role at HP, usually possess**:
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of experience in a supply chain function.
- Broker's license and/or 4-6 years of experience in a customs/global trade function.
- Strong understanding of supply chain processes (plan, source, make deliver).
- Very strong analytical and data modeling skills.
- Very Strong communication and influencing skills; mastery in English and Mandarin is a plus.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modeling.
- Strong project management skills to lead cross-functional teams; recognized as Subject Matter Expert.
- Strong business acumen and technical knowledge within area of responsibility.
- Strong Understanding of HP's overall supply chain strategy.
- Extensive understanding of Material Requirements Planning (MRP), Available to Promise (ATP) and master scheduling.
- Good understanding of national and international trade requirements to align customs/trade function with business objectives.
- Thorough knowledge of inventory analysis.
- Developed leadership skills including team-building and conflict resolution and management.
- #Li-Post_
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