
Tourism Contract Manager
4 weeks ago
An Attraction Tickets Contracting Manager is responsible for negotiating and managing contracts between
travel companies (such as tour operators, travel agencies, or online travel platforms) and providers of
attractions (e.g., theme parks, museums, sightseeing tours, and entertainment venues). Their goal is to secure
the best deals, ticket allocations, and terms for these attractions to be offered to customers. Here's a
breakdown of the Key Responsibility Areas (KRA) and experience required for this position:
Key Responsibility Areas (KRA):
1. Contract Negotiation:
- Negotiate prices, commissions, and terms with attractions (theme parks, museums, tours,
etc.).
- Secure competitive rates, exclusive offers, and favorable conditions for both peak and off
- peak seasons.
- Ensure contract terms are in line with company policies and legal standards, including refund
and cancellation policies.
2. Supplier Relationship Management:
- Build and maintain relationships with key attraction providers and suppliers.
- Develop partnerships that ensure long-term cooperation and maximize business
opportunities.
- Conduct regular meetings with suppliers to discuss performance, rates, and inventory.
3. Market Research and Analysis:
- Conduct market research to identify popular attractions, new destinations, and emerging
trends.
- Analyze competitor offerings and customer preferences to adjust contracting strategies.
- Continuously monitor market dynamics to ensure that the company’s product offerings are
competitive.
4. Inventory and Allocation Management:
- Manage allocation of tickets from contracted attractions and ensure proper distribution to
sales channels.
- Ensure the availability of tickets during high-demand periods, while minimizing excess
inventory during low demand.
- Handle last-minute requests and bookings for special events or high-demand attractions.
5. Budget and Cost Management:
- Work with finance teams to establish and manage budgets related to attraction ticket
contracting.
- Focus on cost control while optimizing profit margins through strategic contracting and
volume discounts.
- Regularly review pricing models and ensure profitability is maintained.
6. Compliance and Documentation:
- Ensure that all contracts comply with company and legal requirements.
- Maintain accurate records of contracts, negotiations, rates, and terms.
- Ensure suppliers adhere to health, safety, and customer service standards.
7. Internal Coordination:
- Collaborate with sales, marketing, and reservations teams to ensure contracted products are
well-promoted and integrated into packages.
- Coordinate with marketing teams to promote special offers, campaigns, or exclusive tickets.
- Provide necessary training and information to internal teams about newly contracted
attractions.
8. Performance Tracking and Reporting:
- Monitor the performance of contracted attractions in terms of sales, customer satisfaction,
and profitability.
- Prepare regular reports for senior management on the performance of the ticketing deals,
highlighting key metrics like revenue growth, ticket sales, and market trends.
- Use data insights to refine contracting strategies and improve future negotiations.
9. Problem Solving and Conflict Resolution:
- Resolve issues related to contracted attractions, such as availability discrepancies, service
quality complaints, or billing disputes.
- Act as the liaison between the travel company and the attraction provider to ensure smooth
operations and high service quality.
10. Product Development:
- Work with product development teams to curate and enhance attraction offerings.
- Identify new opportunities for bundling attraction tickets with other services like transportation,
meals, or accommodation to create appealing packages for customers.
**Experience and Qualifications Required**:
1. Educational Background:
- Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
- Advanced degrees (e.g., MBA, Master’s in Tourism Management) are an advantage for senior
roles.
2. Experience:
- 5-7 years of experience in contracting, procurement, or sales in the travel, tourism, or
hospitality industry.
- Proven experience negotiating and managing contracts with attractions, events, or
entertainment providers.
- Strong background in supplier relationship management, preferably in a travel agency, tour
operator, or online travel agency (OTA).
3. Skills:
- Negotiation Skills: Expert negotiator with the ability to secure the best rates, terms, and
conditions.
- Market Knowledge: Deep understanding of the travel and tourism sector, especially related
to popular attractions and activities.
- Communication: Strong communication and relationship-building skills to interact with
suppliers and internal stakeholders.
- Data Analysis: Ability to analyze sales data, market trends, and performance metrics to
inform contracting decisions.
- Problem Solving
-
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