Retail Manager

4 weeks ago


กรงเทพมหานคร, Thailand Groupe Kering Full time

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Operations:
Supports the sales process - puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations.

Sub-Job Family Description - Retail Operations:
Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects (changes in opening and closing times, renovations or relocation, etc.) Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

**Job Description**:
Retail Manager

Role Mission

Reporting to the General Manager, Thailand, this position is responsible for managing the store operations according to the company principles and guidelines, whilst developing and monitoring business strategies and development plans to achieve or exceed sales, profits, and cost objectives. You will provide hands-on leadership to the retail teams and will lead Store Managers and Retail Training Manager to ensure the effective management and execution of all aspects of retail including clienteling, service excellence, sales management, staff management & development and inventory & cost management.

The Retail Manager is responsible for the management and development of the Store Managers and Retail Training Manager within Thailand.

Key Accountabilities

Leadership/Management
- Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
- Drive the implementation of company strategies by motivating and supporting the store management teams;
- Conduct store visits on a consistent basis and evaluate stores in the following key areas - management of team, merchandise, KPIs, FOH/BOH standards, processes, staff proficiency, business strategy and business tools; Develop store and process enhancements as needed;
- Follow very closely all KPIs as regard to productivity, Client KPIs, cost control and inventory control (shrinkage) and develop measurable action plans to sustain growth.

Strategic Planning and Execution:

- Analyze sale/business to identify trends and opportunities and develop strategic action plans;
- Actively search and understand market competition with focus on gaining market share;
- Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;
- Periodic comprehensive reporting to management with strategic content;
- CRM - Customer Relationship Management:

- Review, approve and ensure that stores are on track with established CRM rollouts; Guide the managers towards a ROI through achieving targets in CRM actions as well as tier-growth strategies; Ensure store teams are executing their established CRM plans; Support the stores and establish accountability while ensuring that the CRM tier plan and Clienteling activity plan achieve the target results;
- Partner with local Marketing and Communications department to ensure stores are on track with top line growth and analyze key areas; Monitor by door the key Clienteling metrics and ensure that stores are achieving desired benchmarks;
- Support the creation of the budget and forecast sales and expense plan by store through close collaboration with Stores Managers and Finance;
- Promote brand awareness, establish market/store presence, and capture competitive market share; Establish a baseline by market for optimal growth.

Performance and Talent Management:

- Continuously monitor Store Management teams and provide constructive feedback, as needed;
- Act as a business partner with the Human Resources team on a full range of HR matters including, remuneration and benefits, workforce planning, recruitment & selection, induction & on-boarding engagement strategies, culture enhancement strategies, ER issue resolution, performance management, WHS, organisational design, learning & development, risk management, etc;
- Partner with Head of Human Resources on complex employee relations issues and escalate, as needed;
- Oversee the annual performance review process and salary planning process for respective stores;
- Identify and create action plans and build development plans for all retail employees;
- Attract, recruit, and retain a high performing team; Build a talent pipeline through networking and competitive shopping;
- Ensure a consistent and branded onboarding experience for new hires;
- Collaborate with the training department on new product and service trainings.

Store Visits and Openings
- Visit all stores, talking, engaging with staff and customers;
- Establish good relationships with both retail management, customers, all other department (head office and regional) departments;
- Ensure that all stores c


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