Community Outreach Manager, Asia Region

4 days ago

กรงเทพมหานคร, Thailand World Central Kitchen Full time

The Community Outreach Manager will deploy on relief activations and oversee all responsibilities and personnel within the Community Outreach Unit. The role will focus on developing and implementing operational procedures related to Community Outreach, balancing thorough and timely needs assessments, and ongoing relationship management with beneficiaries with compassion and sharing insights gathered from the field. In collaboration with other Community Outreach Managers, this unit will advance best practices for identifying and reaching unmet or difficult to reach needs within disaster-affected communities, and coordinating with communal, governmental, and non-governmental partners to gather and share information with the Activation Team.
**Position Location**: This position reports directly to the Senior Manager and must be based in any state in the Asia Region and within one hour of an international airport. Travel outside of the Asia Region may be required. Preferred locations include: Bangkok, Hong Kong, Jakarta, Singapore, Kuala Lumpur, Seoul, Tokyo, Istanbul, and Tel Aviv.
**The Asia team oversees programs in the following locations**: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China (PRC), East Timor, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, The Philippines, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen.

*
Key Responsibilities and Duties: *
- Activation Management: _
- Deploy, as needed, within eight hours, to a Disaster Area/Emergency Response to act as Community Outreach Lead, implementing or overseeing all responsibilities related to this Unit. Remote activations are common in this region.
- Manage assessment teams to establish boots on the ground in communities as soon as possible to understand disaster impacts, assess food needs, and coordinate ground support.
- Collaborate with the Distribution Lead to share ongoing information regarding recipient needs, and fluctuations in meal requests.
- Gather feedback from beneficiaries about the quality and quantity of meals, and share this information with the Culinary Manager to inform adjustments.
- Visit distribution sites and communicate with beneficiaries to understand evolving needs and changes on the ground. Synthesize findings, in conjunction with external information regarding disaster impacts, to recommend the length of the response, including potential scale up or wind down strategies.
- Recruit, hire, and train personnel from the temporary roster or local community to fill any needed roles pertaining to the Community Outreach Unit.
- Collaborate with internal departments, including but not limited to, Emergency Response, Communications, Policy, Data & GIS, Training, Development, Finance, and Human Resources, to meet the operational needs of Community Outreach in the field.
- Operations Management: _
- Collaborate with Community Outreach Unit Managers and Senior Manager to brainstorm, develop, problem solve and implement operational procedures associated with the Community Outreach Unit.
- Develop and grow Community Outreach best practices for ensuring rapid identification of needs, accurate data capture, and ongoing relationship management with community partners.
- Represent WCK in engagements as requested by relief leadership or other departments, including presentations, conference attendance, interviews, or governmental and NGO stakeholder meetings to share experiences from the field.
- Oversee and implement special projects while not on activations in coordination with other Community Outreach Managers and WCK departments.
- Maintain ServSafe, CPR, and any other certifications mandated by the Director of Relief Operations.
- Complete expense reports within a timely manner as determined by the WCK Finance Department.

**Requirements**:

- 5+ years of management experience, with the demonstrated ability to lead and train teams.
- 5+ years of relationship management.
- Proactive, mission oriented, compassionate and determined.
- Ability to operate in fast-paced, stressful situations, demonstrating patience and empathy for those in crisis while simultaneously achieving necessary operational outcomes.
- Demonstrated flexibility, adaptability and creative problem-solving skills in diverse and ambiguous environments.
- Demonstrated ability to adapt and connect to different cultures and communities to cultivate connections quickly and strategically in new, unfamiliar environments.
- Organized, resilient, and positive, with a growth mindset.
- Demonstrated project and time management skills.
- Excellent writing and presentation skills.
- Collaborative and capable of meeting deadlines both independently and within te

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