Boutique Manager
2 months ago
Responsible for sales drives in increasing boutiques sales to hit the target
- Set targets to your department managers and define their targets per product categories in line with the budget of the boutique.
- Communicate business updates regularly and efficiently to the Head Office.
- Optimizing stock levels and sell through by knowing the trends and communicating with buyers
- Ensuring all sales representatives welcome customers entering the store in a warm, elegant manner.
- Guarantee quality communications with all customers (in-store, on the phone or by mail).
- To develop special relationships of trust obtaining recognition and loyalty with customers to the brand.
- Maintain a dense network of relationships in different circles with potential brand customers and opportunities to recruit new customers
- Maintain perfect knowledge of already established customers, anticipating their expectations and the selection of products that they might like to be offered
- Maintain regular contact with the customers listed in the store’s customer database.
- Manage and participate in high value sales or VIP customers.
- Take responsibility for managing difficult situations and find solutions to satisfy the customer, in line with store procedures and practice.
- Execute Company’s sales and boutique management policy (authorize requests for discounts or other special offers).
- Working with HR in managing peoples in boutique i.e. recruitment, appraisal system, and training, and etc.
**Qualification**:
- Bachelor’s degree or higher in any fields
- At least 5 years' managerial experience in luxury fashion brands
- Excellent language skills in English, and Thai
- Computer literacy is a must
- Good communication and interpersonal skills
- Strong leadership and people management skills
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