Guest Service Agent
2 days ago
**Company Description**
AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter.
Whoever our guests may be, AVANI offers a product to suit them. Whether it’s business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be suited to a range of hotels and resorts in cities, beach resorts and mountain retreats. There is something to suit every different customer.
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avani properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani experience.
- To develop a close and harmonious working relationship with all hotel departments,
- To attend hotel events, daily shift briefings and training to improve professional skills.
**Qualifications**
- At least Bachelor Degree in any field
- New graduate who taken internship in related field or at least 1 year experience in Front Office
- Good inter-personality skill and outgoing, friendly
- Strong in English, communication skill
- Strong in problem solving skills, and execution of work
- Good in Opera system and Compute literate
- Height (at least 160 cm for female) and weight must be in proportion, no eye glasses, no teeth-brace, natural hair color
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