Logistics Service Coordinator
3 weeks ago
**Job Description**:
**Responsibilities**:
1. Coordinate with overseas stations and internal
departments to ensure smooth operations
2. Monitor / follow up shipment until departed from
the origin to arrive destination.
3. Keep customer updated the status of their shipment
4. Attend to all customer inquiries and respond in
a timely manner with accurate information.
5. Handle customer complaints, incidents and
irregularities.
6. Co-ordinate with customers for import, custom
clearance when it’s necessary
7. Coordinate the customs clearance of import shipments
with customs broker
8. Co-ordinate with sub-contractors to arrange all other
local services including domestic trucking, packing,
warehouse, etc.
**Qualifications**:
- Minimum of Diploma or Degree.
- Experience of Min 3 years in the relevant field
- Knowledge and experience of shipping and freight
forwarding operations/ practices.
- Positive attitude, team player, punctual, honest
and dedicated
- Good interpersonal, relationship building,
motivating and training skills.
- Good English communication skills
written and spoken)
- Pleasant personality able to get along with people
at different levels and different parties
- Problem solving abilities and open minded thinking
- Flexible and able to put in extra hours of work
if required
- Demonstrate ability of stay organized, focus and
systematic when under pressure.
- Ability to adapt quickly to changing policies and
procedures
- Knowledge of Customer service handling
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