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Technical Service Representative

1 month ago


ชลบร, Thailand PRTR Full time

Our client is the world’s leading manufacturer and supplier of commercial home appliances.

The Technical Service Representative will be responsible for the following key functions:

- Being responsible for Technical Services in Thailand.
- Maintaining and developing relationships with customers to communicate about Technical problems and solutions.
- Performing such other specific tasks as the Company may from time to time instruct within the usual scope of work of the Company’s organization. Validating in-process testing and advising on corrections required to ensure that the raw materials and products are within specification.
- Operating test equipment as per laboratory methods, maintaining equipment in good condition, and testing and troubleshooting all instrumentation devices.
- Documenting inspection results by completing reports and summaries, and, inputting data into the quality database.
- Maintaining measurement equipment in the laboratory by following operating instructions; calling for repairs.
- Following up on customer complaint action lists from Production.
- Demonstrating an excellent level of personal involvement and awareness in all Environment, Health, and Safety matters, and supporting EHS initiatives and improvement processes.
- Performing various additional or special assignments as required.

**Qualifications**
- Bachelor's Degree in Engineering or any other related field.
- Minimum 3 years of experience in customer handling or Technical Service Call Center is preferred.
- Analytical and problem-solving skills.
- Knowledge of SAP.
- Good command of the English language and computer proficiency.