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Technical Service Representative
1 month ago
Our client is the world’s leading manufacturer and supplier of commercial home appliances.
The Technical Service Representative will be responsible for the following key functions:
- Being responsible for Technical Services in Thailand.
- Maintaining and developing relationships with customers to communicate about Technical problems and solutions.
- Performing such other specific tasks as the Company may from time to time instruct within the usual scope of work of the Company’s organization. Validating in-process testing and advising on corrections required to ensure that the raw materials and products are within specification.
- Operating test equipment as per laboratory methods, maintaining equipment in good condition, and testing and troubleshooting all instrumentation devices.
- Documenting inspection results by completing reports and summaries, and, inputting data into the quality database.
- Maintaining measurement equipment in the laboratory by following operating instructions; calling for repairs.
- Following up on customer complaint action lists from Production.
- Demonstrating an excellent level of personal involvement and awareness in all Environment, Health, and Safety matters, and supporting EHS initiatives and improvement processes.
- Performing various additional or special assignments as required.
**Qualifications**
- Bachelor's Degree in Engineering or any other related field.
- Minimum 3 years of experience in customer handling or Technical Service Call Center is preferred.
- Analytical and problem-solving skills.
- Knowledge of SAP.
- Good command of the English language and computer proficiency.