Customer Operations Manager

3 weeks ago


กรงเทพมหานคร, Thailand Ericsson (Thailand) Ltd. Full time

Align expectations and track progress among stakeholders, ensuring risk management and focus on contractual deliveries.
Represent KAMs and Service Delivery organizations within Steering Groups, upholding the financial performance to contracts with focus on cash flow and margins.
Drive process and tool development, focusing on delivery simplification through the product life cycle management process.
**The skills you bring**: Consultative Skills.
Change and Improvement Management.
Automation.
Process Management.
Business Development.
Negotiation.
Service Delivery Business Understanding.
Customer Relationship Building.
Data Analytics.
Financial Acumen.
Artificial Intelligence (AI).
Customer Insights.
Ericsson Portfolio.
Stakeholder Management.
What happens once you apply?.
Click Here to find all you need to know about what our typical hiring process looks like.
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture..
**Primary country and city**: Thailand (TH) || Bangkok.
**Req ID**: 759556.
**Job skills required**: Risk Management, Contracts, Automation
**Job skills preferred**: Negotiation, Business Development



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