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Air Logistics Operational Care Specialist FA-OC

3 months ago

Bangkok, Bangkok, Thailand Kuehne Nagel Full time
As an Air Logistics Operational Care Specialist at Kuehne+Nagel Thailand, you'll be at the forefront of ensuring seamless air freight operations. Your role involves managing and optimizing air cargo processes, coordinating with airlines and ground handlers, and addressing operational issues to ensure timely and efficient delivery. You'll work closely with clients to provide exceptional service and resolve any disruptions, leveraging your expertise to enhance operational performance and customer satisfaction. Your Role You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements. Your Responsibilities
  • To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
  • To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
  • To create files for consolidation (Export) or de-consolidation (Import).
  • To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
  • To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
  • To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with Customer Care Locations
  • To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the Customer Care Locations + Revenue Care Centers.
  • To support + resolve claims + disputes.
Your Skills and Experiences
  • At least 3 years of experience focusing on Air Logistics export activities.
  • Able to work under tight deadlines and pressure.
  • Good English communication is preferred..