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Service Desk Technician

3 months ago

Bangkok, Bangkok, Thailand Convatec Full time
About Us
Pioneering trusted medical solutions to improve the lives we touch: ConvaTec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.

Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more about ConvaTec, please visit

As a Service Desk Technician at Convatec Thailand, you will play a crucial role in providing technical support to our global user community. You are responsible for first point of contact to assist on technical issues, troubleshooting software and hardware problems, ensuring the smooth operation of our IT systems, and empowering our users to maximize their productivity.

ConvaTec supports a hybrid working approach. You will be supporting markets in multiple time zones. This role will require flexibility in terms of shifts to accommodate global time zones.

To be successful in this role you will have:

  • Install, configure, and troubleshoot software applications, with a strong knowledge on Microsoft applications (Teams, Outlook, OneDrive, etc.)
  • Utilize SCCM and Active Directory to manage user accounts, troubleshoot software/patching deployments, and investigate user access issue
  • Global User Support: Provide support to users located globally, assisting with technical issues via phone calls, live chat, and our ticketing system ServiceNow (My Services)
  • Monitor and adhere to Service Level Agreements (SLAs), delivering timely support and meeting performance targets
  • Collaborate with the whole structure of Service Desk to identify and develop improved ways of working, contributing to enhanced service quality
  • Follow IT service desk policies, procedures, and best practices
  • Coordinate with other IT teams to ensure timely resolution of incidents and service requests
  • Ensure compliance with IT security policies and data protection regulations

To excel in this role, you will have:

  • Proficiency in Thai language is required. Good written and spoken English is a must.
  • Fresh graduates are welcome to apply. Passion for IT support roles, experience in handling technical issues is desirable
  • Proficient in Microsoft applications, infrastructure, and operating systems
  • Knowledge with Active Directory/SCCM, Windows eco-system and other related tools, Experience with ticketing systems such as ServiceNow or JIRA etc.
  • Analytical thinker and problem-solver
  • Strong ownership and teamwork skills

NOTE:

- Role will require shift rotation and hybrid work arrangement based in office (Lumpini)

- You will be expected to support operation hours between 10AM - 7PM

Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it'll be worth it.

This is stepping up to a challenge.

This is work that'll move you

#LI-SA1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you