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Specialist – Supply Operations

3 months ago

Bangkok, Bangkok, Thailand Agoda Full time

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team

Agoda Supply Team is a group of creative entrepreneurs that develop solutions for Agoda's accommodation partners and promote Agoda's top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda's unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new products to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business.

The Tech Partnership team is responsible for driving revenue growth through collaboration with technical connectivity providers who provide a dynamic connection between accommodation partners and the Agoda platform. The team analyzes, plans, and executes direct supply growth strategy using both technical and commercial levers.

Located at our Bangkok office, this position requires close coordination with commercial, technical, and operational stakeholders, to drive the assigned portfolio's performance.

The Opportunity:

Supply Operations Specialist in the Tech Partnerships team will handle channel manager partner escalation and inquiries, support them regarding API (Application Programming Interfaces) development, as well as support the team regarding tech-related tasks.

In this Role, you will get to:

  • Operational Support: Support global channel manager partners to maintain a strong and stable connection between Agoda and our mutual connected accommodation partners.
  • Project and task Support: Assist with projects tasks to improve team performance or roll out new features and services to partners.

What you'll Need to Succeed:

  • Minimum 2 years' working experience with at least 1 year in operation, customer support, service desk role.
  • Understanding of incidents and problem management.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Ability to communicate between technical stakeholders and business stakeholders efficiently.
  • Ability to work under pressure in a competitive industry/rapidly changing environment.
  • Experience with MS Office tool in general.

It's Great if you have:

  • Experience in the travel or OTA industry
  • Experience working with hotel connectivity companies (channel managers)
  • Understanding of APIs and xml connections
  • Experience with SQL
  • Understanding of Agile methodologies or software development frameworks

We offer

  • 360 vision on supply plan and operation as you will work with supply, product, performance marketing, customer experience, finance and pricing teams
  • Access to Agoda leading edge supply & data technology
  • Mentorship + various opportunities for advancement throughout the business

Shift/Working Days: Regular shift

Location: Bangkok

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.