Current jobs related to Front Office Manager - Bangkok - Conrad Bangkok
-
Senior Development Coordinator Officer
5 days ago
Bangkok, Bangkok, Thailand UN Development Coordination Office Full timeJob DescriptionThe UN Development Coordination Office is seeking a highly qualified Senior Development Coordinator Officer to fill a key position in our team. ResponsibilitiesProvide strategic guidance to the Resident Coordinator and UN Country Team on effective, quality, and timely UN support for the implementation of the 2030 Agenda through the Common...
-
Senior Development Coordination Officer
5 days ago
Bangkok, Bangkok, Thailand UN Development Coordination Office Full timeJob Title: Senior Development Coordination OfficerJob Summary:We are seeking a highly skilled and experienced Senior Development Coordination Officer to join our team at the UN Development Coordination Office. The successful candidate will be responsible for providing strategic guidance to the Resident Coordinator and UN Country Team on effective, quality,...
-
Bangkok, Bangkok, Thailand UN Development Coordination Office Full timeJob Title: Senior Development Coordination Officer, Head of RCO and Strategic PlannerJob Summary:The UN Development Coordination Office is seeking a highly skilled and experienced professional to serve as the Senior Development Coordination Officer, Head of RCO and Strategic Planner. This is a key position that will play a critical role in supporting the...
-
Receptionist (12 months contract, Bangkok based)
3 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeReceptionist Job Summary We are seeking a Receptionist to join our team in Bangkok, providing a positive guest experience and supporting our employees in a diverse and collaborative work environment. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects...
-
Programme Management Officer
5 days ago
Bangkok, Bangkok, Thailand OCHA Full timeJob DescriptionThe United Nations Environment Programme (UNEP) is seeking an Associate Programme Management Officer to join the OzoneAction Branch of the Law Division in Bangkok, Thailand.The successful candidate will be responsible for facilitating the development, implementation, and evaluation of assigned programmes and projects. This will involve working...
-
Receptionist (12 months contract, Bangkok based)
4 weeks ago
Bangkok, Bangkok, Thailand Agoda Full timeAgoda seeks a Receptionist to support its Bangkok offices, providing exceptional customer service and administrative support to employees and guests. About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday...
-
Bangkok, Bangkok, Thailand Agoda Full timeSenior Lead, Regional Management Office: Drive Country Strategies and Innovations Agoda is a leading online travel booking platform that connects travelers with a global network of accommodations, flights, and more. Our diverse team of 7,100+ employees from 95+ nationalities fosters a work environment rich in creativity, collaboration, and...
-
Associate Programme Management Officer
2 weeks ago
Bangkok, Bangkok, Thailand OCHA Full timeJob Title: Associate Programme Management OfficerOCHA is seeking a highly skilled and motivated Associate Programme Management Officer to join our team. The successful candidate will be responsible for facilitating the development, implementation, and evaluation of assigned programmes/projects, as well as monitoring and analyzing specific aspects of...
-
Associate Programme Management Officer
2 weeks ago
Bangkok, Bangkok, Thailand OCHA Full timeJob Title: Associate Programme Management OfficerOCHA is seeking a highly skilled and motivated Associate Programme Management Officer to join our team. The successful candidate will be responsible for facilitating the development, implementation, and evaluation of assigned programmes/projects, as well as monitoring and analyzing specific aspects of...
-
Safety Officer
2 weeks ago
Bangkok, Bangkok, Thailand Vinarco Full timeJob Title: Safety OfficerJob Summary:We are seeking a highly skilled Safety Officer to join our team at Vinarco. As a Safety Officer, you will be responsible for ensuring the safety of our employees, clients, and contractors on our construction sites.Key Responsibilities:Develop, implement, and maintain safety policies and procedures in compliance with local...
-
Programme Management Officer
5 days ago
Bangkok, Bangkok, Thailand OCHA Full timeJob Title: Associate Programme Management OfficerOCHA is seeking a highly skilled Associate Programme Management Officer to join our team in the Law Division, OzoneAction Branch, of United Nations Environment Programme (UNEP), Regional Office of Asia and Pacific in Bangkok, Thailand.Key Responsibilities:Work with key clients to facilitate the development,...
-
Senior Corporate Affairs Officer
2 weeks ago
Bangkok, Bangkok, Thailand Vinarco Full timeAt Vinarco, we are seeking a highly skilled Senior Corporate Affairs Officer to join our team. This role will be responsible for drafting and editing external communications, including press releases, regulatory filings, and sustainability reports.The ideal candidate will have a strong background in corporate communications, with experience in managing...
-
Safety Officer
19 hours ago
Bangkok, Bangkok, Thailand Vinarco Full timeJob Title: Safety OfficerJob Reference: This position is being hired through our recruitment agency, Vinarco.Job Summary: We are seeking a skilled Safety Officer to join our team at Vinarco. As a key member of our construction team, you will be responsible for ensuring the health and safety of our employees, subcontractors, and clients.Key...
-
Bangkok, Bangkok, Thailand Agoda Full timeDrive regional growth and operational efficiency as Senior Lead, Regional Management Office at Agoda, helping define and implement country strategies and drive local initiatives.About AgodaA global online travel booking platform for accommodations, flights, and more.4.7M+ hotels and holiday properties worldwide.95+ nationalities in 27 markets.7,100+...
-
Officer, Scheduling
3 weeks ago
Bangkok, Bangkok, Thailand Pandora Full timeWe are seeking a Supply Chain Team member to ensure the seamless operation of production scheduling and inventory management.The successful candidate will play a key role in collaborating with internal teams and external partners to maintain adherence to production timelines and enhance overall operational efficiency.Main Responsibilities:Oversee and ensure...
-
Bangkok, Bangkok, Thailand Agoda Full timeAbout Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Ga Officer
5 months ago
Bangkok, Thailand PERSOLKELLY Thailand Full timeJapanese company - information management/Publication service - Take care and prepare administrative arrangements for employees (flights, hotels, meeting rooms, transportation, and related arrangements) - Directly manage the use of office cars and vehicle logbook - Perform general affairs task such as facility management/pharmacy - Summary the meeting report...
-
Bangkok, Bangkok, Thailand Agoda Full timeSeeking a Senior Manager/Manager, Business Development - Agoda Media Solutions to drive global sales efforts, develop partnerships, and analyze data to optimize performance, with 4+ years of experience in digital media and advertising, strong analytical and commercial skills, and proficiency in Microsoft Office.
-
Safety Assurance Manager
4 weeks ago
Bangkok, Bangkok, Thailand Alstom Full timeManage safety assurance activities for projects and programs, ensuring safe solutions and coordinating with teams to integrate products and systems. We create smart innovations to meet the mobility challenges of today and tomorrow. Our company designs and manufactures a complete range of transportation systems, from high-speed trains to electric buses and...
-
Tool Manager
4 months ago
Bangkok, Thailand Reeracoen Thailand Full time**Industry**: Machinery/Heavy Machine, Manufacturing(Machinery) - ** Job Description**: - Main Responsibilities - Planning of the tool demand for the customer based on customer Forecasts and historical tool consumption data under consideration of delivery times etc. - Procurement of the tools in a right balance between stock availability and capital...
Front Office Manager
2 months ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
What will I be doing?
As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:
Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Actively seek verbal feedback from customers and team members at every opportunity. Agree and implement actions to make improvements to customer service. Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be available to assist on duty in the hotels during any busy days or special events. Maintain a presence in the lobby setting the example for team members for guest service. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. Assess team members’ performance against standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. Implement and follow through with improvements identified. Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. Describe, assign and delegate duties and authority for the operation of the department at all times. Understand the situation in other departments and their implications for your own department. Plan ahead and ensure adequate resources are available. Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. Ensure that the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain guest histories to assist with returning guests. Establish good communication with the housekeeping team. Attend and participate in regular operational and hotel meetings. Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team. Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. Sett and agree to departmental objectives for self and team. Represent the needs of the team to others in the hotel. Get members of the team to work co-operatively with others. Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. Be aware of potential highs and lows in the business. Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. Assist the Marcom team with the preparation of event brochures. Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. Identify, communicate and act on potential sales leads. Participate in the development of the annual budget, developing short and long term financial operating plans. Use key monitors and financial targets to evaluate the department’s performance and make future plans. Analyze financial information that is provided via the payroll system and ONQ, to assist decision making. Complete regular financial and operating reports as required or requested by the Director of Operations. Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures. Communicate relevant financial information to the team. Analyze and explain any financial variance against plans. Set-up and maintain leave plans for the department. Monitor, control and minimize overtime for the department. Carry out seasonal inventory of operating equipment. Understand the quantity and quality of people needed to operate the department. Carry out selection interviews and make effective recruitment decisions based on skills and attitude. Ensure that new recruits have all relevant information before commencing employment. Plan and ensure that departmental orientation is carried out. Ensure standards trainings and assessments are carried out. Regularly review individual and team performance against objectives and provide feedback. Develop and implement department training plans to meet business needs. Carry out training programs for team members with the Training Manager and departmental trainers. Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency. Review and evaluate all training activities. Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. Provide relevant training to new team members. Introduce appropriate product knowledge courses for team members. Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. Communicate to the team their responsibilities within H&S. Ensure that safe and healthy working practices are implemented at all times. Participate in community public relations for the hotel. RequirementsWhat are we looking for?
A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
Good communication, organization and coordination skills. Good team player. Responsible and self-motivated. Patient, responsible and proactive in dealing with problems. Able to maintain excellent relations with team members. Able to work under great physical and mental pressures. Familiar with computer systems. Fluent in spoken and written English to meet business needs.What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
