shopee

 Experience Growth Opportunities Mentorship & DevelopmentGet ample opportunities to network with senior leaders and receive direct guidance from functional managers throughout rotations to maximise growth. Cross-Functional ExposureEnhance your business acumen and harness a wide range of technical and soft skills through job rotations across key...

 What You Will DoAs an FLP, you will own business-critical KPIs, operational ownership, and cross-functional projects that significantly impact Shopee’s operations network. You will:Rotate through Warehouse, Sorting Centre, and Hub Operations nationwide→ Expect to be physically on-site, observing live processes, troubleshooting issues, and improving...

DescriptionWho we areIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse...

Translate top-line business directions and strategic priorities into actionable partnership opportunities and initiatives.Develop and refine partnership approaches by leveraging existing partner relationships, portfolio, and broader ecosystem connections to achieve business objectives.Identify the right partners, resources, and collaboration models to unlock...

Take ownership of the entire lifecycle of LINE channel communications, from conceptualization to execution.In charge of team's strategy recommendations based on analysis and hard data to optimize team's capabilitiesResponsible for team's reporting, analysis, and performance projectionsConceptualize, craft compelling messages, and design impactful visuals for...

Serve as the primary Key Account Coordinator for designated TPL partners, facilitating daily alignments, maintaining strong relationships, and resolving operational issues.Coordinate across internal Shopee departments (e.g., Ops, Customer Service, and Seller-facing teams) to streamline processes and resolve cross-functional cases impacting TPL...

Oversee daily facility operations, office readiness, maintenance, safety, security, cleaning, and vendor performance.Identify recurring issues, analyze root causes, and implement strategic and sustainable solutions.Develop creative campaigns and initiatives that improve employee awareness, engagement, safety, and workplace experience.Lead facility projects,...

Conduct both quantitative and qualitative analysis to identify process improvement opportunities across the end to end procurement funnelTo define, review, and continuously improve upon our procurement SOP (including sourcing, PR/PO, legal contracting, billing), to ensure optimal ability to serve business users, whilst driving cost savingsTo establish sound...

Strategic Leadership: Own and execute the end-to-end digital growth strategy, aligning Performance Marketing (paid) and SEO (organic) objectives with overarching business revenue targets.Team Empowerment: Lead, mentor, and coach a team of 6 senior associates, fostering a culture of high performance, accountability, and rapid problem-solving.Performance...

Manage the end-to-end planning and implementation of Shopee’s largest campaigns (Double Digit, Mid Month, Payday)Work closely with stakeholders from Marketing, Business Development, and Business Intelligence teams to ideate campaign mechanics (e.g. vouchers and deals), manage spending budget, plan in-app visibilities & out-app communications, and execute...

Develop and monitor cross-country frameworks and efficiency metrics to optimize platform growth and profitability across SEA marketsFrame and structure ambiguous, open-ended business questions into actionable quantitative models, strategic frameworks, and commercial implications across SEA marketsMonitor industry trends, external market benchmarks, and...

Lead end to end data mapping operations, intricately linking physical warehouse inventory (MT) with cross-listed marketplace products (MP) to ensure accurate, real-time commercial visibiltiy.Design and automate dashboards and tailored reporting to track seller adoption and drive high-impact initiatives across Shopee Fulfillment business (FBS, SBS, SCS, and...

Government & Stakeholder EngagementDevelop and maintain relationships with key government regulators and promotional bodies to advocate for the digital economy in Thailand i.e.help secure the government MoUMonitor and analyze relevant regulations and policies to ensure compliance and proactively identify opportunities or risks.Act as a primary liaison for...

Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.Balance service level targets with cost efficiency through effective workforce sizing and...

Optimize Seller Ops Strategy: Monitor and analyse seller performance metrics (e.g., fulfilment & shipping, penalty policy, seller programs) to identify areas for improvement. Proactively work with sellers and enablers to drive performance improvements and enhance platform policiesSolve Real-world Problem: Take ownership of complex seller-related issues and...

Cross-Country Frameworks & Efficiency Optimization: Develop and monitor cross-country frameworks and efficiency metrics to optimize platform growth and profitability across SEA markets.Quantitative Modeling & Strategic Problem Solving: Frame and structure ambiguous, open-ended business questions into actionable quantitative models, strategic frameworks, and...

Role & Impact: The Frontline Lead (Voice/Non-voice) will directly own channel performance and lead a team of agents/staff to ensure a flawless experience for Shopee customers.Key Performance Metrics: The role is responsible for daily monitoring and driving crucial customer experience KPIs, including Service Level Agreements (SLAs), Productivity, Customer...

Stakeholder & Information Management: Proactively collaborate with internal teams (Logistics, BD, Marketing) to gather insights on new features or policies and assess their impact across 100+ agents.Process Design & Risk Assessment: Map out end-to-end workflows and SOPs for new changes, while proactively identifying potential negative impacts to ensure a...

Lead Strategic Initiatives: Initiate and manage scalable solutions and programs aimed at enhancing the overall buyer journey and improving delivery speed. Your work will be critical to improving both seller and buyer experiences.Drive Project Execution: Assist in the end-to-end implementation of key projects, ensuring all initiatives are aligned with the...

Developing reports, dashboards, analysis and some automations (will be generally with SQL, PYTHON, EXCEL, in-House tools)Assisting the various business units as a discussion partner to plan, strategise, and grow business by enabling data-driven decision-makingServing as in-consultant who simplifies complex terminologies into more understandable insights to...