customer experience associate

Duties and Responsibilities: Customer Journey Mapping: Design and optimize customer journeys to align with customer needs and expectations.Feedback Analysis: Analyze customer feedback data and propose improvement measures.Cross-Functional Collaboration: Work closely with marketing and sales teams to enhance service effectiveness.Industry Trend Monitoring:...

ROLES AND RESPONSIBILITIES Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase moreProvides documents of products and services for client accountsDevelops and maintaining long-term relationship with accountsUnderstands clients needs and be able to cooperate with...

DescriptionAt KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - our people, The Originals. And we welcome you to join us. Bring your individuality. Bring your grit and energy. Bring your spirit. Your...

General Administration comprises general office administration & secretarial support roles, such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and clerical support (i.e. to teams or functions); reception/telephone/switchboard; mailroom & filing support. May be accountable for office event...

DescriptionFunding Societies is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a...

*Please note that this role is remote type of work and you will be working on shift rotational basisRole Description This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries,...

What we doFASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, USPS, ThailandPost etc. Our strategy is to expand the business range to compete with a rapidly growing e-commerce business in SEA through innovative, technology-driven and a broad range of...

Job Purpose and Impact The Customer Facing Generalist I, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an...

Key Duties and Responsibilities:Help improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrics for efficiency and...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX Attractive...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work with TDCX Attractive...

Job Overview: Responsible for managing end-to-end refund and return processes across eCommerce platforms, ensuring accurate processing and timely customer communication. The role also involves handling inquiries and reviews, coordinating with internal teams, and identifying improvements to enhance operations and customer...

Company Description Bangkok Life Assurance Public Company Limited is one of Thailand’s leading life insurance providers, offering integrated financial solutions through life and health insurance and comprehensive financial planning services. With over 75 years of industry experience, the company is listed on the Stock Exchange of Thailand and included in...

Company Descriptionอโกด้า (www.agoda.com) เป็นหนึ่งบริษัทผู้ให้บริการเว็บไซต์จองห้องพักในโรงแรมที่เติบโตเร็วที่สุดในโลก...

*Please note that this role is remote type of work and you will be working on shift rotational basisRole Description This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through...

CGA Student Experience Associate - Mandarin SpeakerSummary:Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and more.Administrative stream includes those...

## Job Summary Responsible for delivering exceptional customer service while supporting customer acquisition, retention, and business growth initiatives. Serve as the primary point of contact for customers across multiple channels, ensuring a seamless customer journey while promoting company products, services, and campaigns to drive engagement, successful...

**About Agoda** At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries,...