customer experience

Duties and Responsibilities: Customer Journey Mapping: Design and optimize customer journeys to align with customer needs and expectations.Feedback Analysis: Analyze customer feedback data and propose improvement measures.Cross-Functional Collaboration: Work closely with marketing and sales teams to enhance service effectiveness.Industry Trend Monitoring:...

        Job Description Position: CX OfficerReporting To: CX ManagerLocation: Thailand, Bangkok “Deliver seamless end-to-end installation and after-sales operation with strong ownership, ensuring simple, fast, and secure customer experience through effective planning, execution, continuous improvement—enhancing customer experience and enabling a...

ROLES AND RESPONSIBILITIES Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase moreProvides documents of products and services for client accountsDevelops and maintaining long-term relationship with accountsUnderstands clients needs and be able to cooperate with...

DescriptionAt KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - our people, The Originals. And we welcome you to join us. Bring your individuality. Bring your grit and energy. Bring your spirit. Your...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute management- and more.Administrative stream includes those...

Job Purpose and Impact The Customer Facing Generalist I, will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an...

Key Responsibilities1. Customer Claims Management● Own the customer claims process related to product issues, quality concerns, and service experiences.● Receive and analyze products during claims and determine eligibility for product replacements based on company guidelines and warranty policies.● Investigate root causes, gather necessary...

What we doFASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, USPS, ThailandPost etc. Our strategy is to expand the business range to compete with a rapidly growing e-commerce business in SEA through innovative, technology-driven and a broad range of...

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**วัตถุประสงค์ของตำแหน่ง** Senior Customer Experience รับผิดชอบการดูแล ให้คำแนะนำ และแก้ไขปัญหาให้กับลูกค้าและผู้เรียนของ FutureSkill...

Company Descriptionอโกด้า (www.agoda.com) เป็นหนึ่งบริษัทผู้ให้บริการเว็บไซต์จองห้องพักในโรงแรมที่เติบโตเร็วที่สุดในโลก...

**Position Summary** **Role and Responsibilities** 1. Manage the development, updates, feature enhancement, and content strategy and drives performance of the website(s) and mobile app ( iOS / Android ). 2. Ensure all digital platforms are responsive, user-friendly, fast-loading, and SEO / ASO-optimized 3. Drive marketing campaign & collaborate with...

**About**Unilever** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing...

Lead end-to-end customer experience (CX) for buyer & seller journeys for SPX, managing a team and driving service excellenceOwn long-tail issue resolution, leveraging root cause analysis to implement scalable, cross-functional fixesBuild and standardize SOPs, playbooks, and escalation frameworks to reduce repeat complaintsPartner with Ops, Opex, Change...

DescriptionBrand Identity and StandardsDevelop, maintain, and implement brand and Corporate Identity guidelines.Establish templates and fundamental branding materials for consistent use across marketing, stores, and business units.Ensure correct application of logos, colors, typography, imagery, and visual hierarchy.Review and approve branding and marketing...

Responsibilities: Brand Identity and Standards Develop, maintain, and implement brand and Corporate Identity guidelines. Establish templates and fundamental branding materials for consistent use across marketing, stores, and business units. Ensure correct application of logos, colors, typography, imagery, and visual hierarchy. Review and approve branding and...

What You Will Get to Do:Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions...

DescriptionFunding Societies is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a...

**Your Job** Partner with Sales Managers to deliver an exceptional customer experience, ensure timely order fulfillment, maintain customer data integrity, and support profitable business growth through operational excellence and proactive customer support. **Our Team** You will be part of Supply Chain capability and working under the supervision of Order...

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries,...