Operation Development Manager

5 days ago

Bangkok City, ไทย Boon Rawd Brewery Co.,Ltd เต็มเวลา

ฟรีด้วยอีเมลหรือ Google

บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ

สร้างบัญชีฟรีเพื่อบันทึกงาน สร้างการแจ้งเตือน และกลับมาที่รายการนี้จากแดชบอร์ดของคุณ

บันทึกงาน บันทึกและสร้างการแจ้งเตือน

ฟรีด้วยอีเมลหรือ Google

Responsibilities:
Strategy, System Administration, Technical & Development
- Plan, develop, improve, and integrate Contact Center and BPO systems to align with the business and connect with other company systems.
- Establish standards and manage system development to achieve goals while controlling related budgets, project plans, and resources.
- Manage and oversee the Contact Center systems and supporting systems such as ACD, CTI, CRM, Knowledge Management, Order-to-Cash, and Business Intelligence Tools.
- Research, analyze, and develop new tools/systems, such as CCS, CRM, AI, and Automation, to enhance operational efficiency.
- Manage systems and processes to ensure compliance with operational standards, including ISO, SOC2, and COPC. Project Management
- Manage end-to-end system development projects, covering selection, analysis, comparison, proposal approval, development, testing, and delivery.
- Formulate Project Plans, defining timelines, scopes, budgets, and associated resources, while monitoring and controlling execution to align with the established plans.
- Analyze and evaluate projects across various dimensions, including technical aspects, costs, cost-benefit analysis, business impact, and risk management.
- Plan and manage system implementation (UAT/ System Implementation / Go-live/ Knowledge transfer) and post-delivery monitoring. Team Management and Coordination
- Coordinate and collaborate with relevant internal and external departments.
- Effectively communicate business requirements to ensure mutual understanding between technical teams and stakeholders. Analysis and Reporting
- Analyze operational data to develop guidelines for system and process improvements.
- Prepare system performance reports for management, such as Project Progress, System performance, and Productivity Reports, and present them to executives.

Qualifications:

- Bachelor's degree or higher in Information Technology, Computer Engineering, Business Administration, or a related field
- At least 7-10 years of experience in Contact Center/CRM/Automation/System Development
- At least 3 years of experience in managing system development teams or IT projects
- In-depth understanding of Contact Center systems (ACD, CTI, CRM, Knowledge Management, Order-to-Cash)
- Strong ability to analyze data and proficient in using BI tools, Microsoft Excel, and Power BI
- Professional skills in project management, planning, and negotiation
- Ability to work under pressure with a high sense of responsibility
- High agility in managing tasks meticulously and systematically
- Dedicated and enthusiastic about assigned tasks

Operation Development Manager

บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ

งานคล้ายกันใน Bangkok City

งานที่คล้ายกัน

อเมริกา

ยุโรป

เอเชีย / โอเชียเนีย

แอฟริกา

Operation Development Manager

บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ

งานคล้ายกันใน Bangkok City

งานที่คล้ายกัน