Internship - Customer Service
บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ
สร้างบัญชีฟรีเพื่อบันทึกงาน สร้างการแจ้งเตือน และกลับมาที่รายการนี้จากแดชบอร์ดของคุณ
- Customer Service for our Bangkok based Centre. TLScontact works with governments to provide visa and consular services on their behalf to travellers and citizens. Present in 4 continents, TLScontact operates over 140 visa application centres and handles millions of visa applications every year. TLScontact is part of Teleperformance Group, the global leader in customer experience management.
Job Description
Intern Agent Reporting to: Supervisor / Operations Manager / Centre Manager Duties and
Responsibilities:
Documentation Position
• Receives customers and collects the documents required for applications;
• Carefully check the documents collected and ask customers to provide supplemental materials that are required if needed;
• Collects the documents in the right order and input necessary information into internal system accurately;
• Files and maintains the documents collected;
• Answer customers inquires; Passback Position
• Receive all the envelop send back by the Embassies.
• Make passport Inventories.
• Give back envelop to Applicants.
• Prepare EMS Cashier position:
• Collecting all fees that visa applicant must pay by cash.
• Check the total amount is correct.
• Print receipt
• Cash reconciliation Bio Position:
• Receives customers and collect Bio data.
• Check and confirm that visa application and customer is the same person. Control
• Double check that all information filled on the systems are correct.
• Double check the documents in the right order and input necessary information into internal system accurately. Other
• Support other positions when needed;
• Keep customers information confidential;
• Any other duties and responsibilities as may be designated by the Company or Management from time to time, etc.
Working hours
Monday to Friday (Saturday working might be required). Please read the recruitment privacy Notice below by the link: https://static.tlscontact.com/media/thailand\_privacy\_notice\_recruits\_tha.pdf
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