Senior Business Development Manager

Location:
Bangkok, Thailand Company: TalkInn – AI Guest Communication & Service Platform for Hotels (Backed by Tongcheng Group) WHO WE ARE TalkInn is building an AI-powered platform that spans the entire guest journey — from pre-stay enquiry to in-stay service to post-stay engagement — helping hotels automate guest communication, improve service quality, and recover staff hours. We are an early-stage venture backed by Tongcheng Group, one of Asia's largest online travel ecosystems. That combination is rare: the agility, ownership, and ground-floor upside of a startup, paired with the capital, distribution reach, and credibility of a major travel group behind us. We are now at the testing-and-launch stage in Thailand, which means the person in this seat won't be inheriting a playbook. You'll be helping write it — and as a senior hire, you'll shape not just how we sell, but the commercial architecture of the market: pricing, packaging, partner tiers, and the reference accounts that fuel the next wave of growth.

ABOUT THE ROLE
We're looking for a Senior BDM / Commercial Manager based in Bangkok to lead TalkInn's commercial push into Thailand's hotel market. This is a senior hybrid hunter-and-grower role: you'll open the market with new hotel acquisitions, nurture our first cohort of clients into advocates, and take ownership of the market's commercial strategy end to end. This is a build-from-zero role with real ownership and senior visibility. You'll work directly with regional leadership, influence product and go-to-market decisions, and be the commercial founder of a market. If you want a defined territory and a mature funnel handed to you, this isn't it. If you want to build and lead a market from the ground up, read on.

WHAT YOU'LL DO
Market Launch & New Business
• Define, own, and execute the go-to-market and sales strategy for TalkInn in Thailand, in close partnership with regional leadership
• Identify and prospect target hotels across channel calls, email, in-person visits, industry events, and your own senior network
• Lead discovery meetings, deliver compelling product demos, and tailor strategic proposals to each hotel's pain points
• Negotiate and close complex, multi-stakeholder deals, owning the end-to-end sales cycle
• Act as the senior voice of the market: feed pricing, packaging, and product signals back to the team, and help shape the roadmap during this testing-and-launch phase
• Build and maintain a robust pipeline, and lay the groundwork for future team growth as the market scales Account Management & Growth
• Serve as the primary senior point of contact for our early hotel clients, including GM / Revenue / Owner-level stakeholders
• Drive onboarding and adoption so clients realize value fast and become reference accounts
• Build trust-based, long-term relationships and proactively surface upsell and expansion opportunities
• Maintain accurate pipeline, activity, and account-health records, and deliver regular performance reports to leadership WHAT YOU'LL BRING Must-haves
• 5+ years in B2B sales, business development, or account management — ideally selling hospitality technology, SaaS, or services into hotels; experience in a senior or market-opening role preferred
• A strong, active hotel network in Thailand, with demonstrated, evidenced ability to open doors at GM / Revenue / Owner level
• Thai (working-level proficiency for business communication) and fluent English
• An entrepreneurial, self-directed mindset — comfortable with ambiguity, fast iteration, and an unfinished product
• Excellent consultative selling, negotiation, and presentation skills, with a track record of closing complex deals
• Proficiency in Excel, PowerPoint, and CRM (e.g., Salesforce)
• Strong commercial judgment: able to balance short-term wins with long-term market-building Strong plus
• Experience on the OTA side with hotel-side exposure
• Working familiarity with the hotel tech stack our platform sits alongside: CMS, PMS, RMS
• Understanding of hotel distribution and the broader hospitality-tech ecosystem
• Prior experience opening a new market or building a commercial function from scratch WHY JOIN US
• Ground-floor ownership: shape the commercial strategy of a new market, not just execute someone else's
• Senior visibility: work directly with regional leadership and influence product and go-to-market decisions
• Startup speed, group backing: the upside of early-stage with the stability and reach of Tongcheng Group
• Direct impact & growth: your wins define the Thailand story, and your career grows with the market