Regional Delivery Lead

Job Description
Regional Business Leadership
• Represent the region within the global programme and ensure regional priorities, risks, and operational considerations are understood and addressed.
• Act as the primary point of accountability for programme deployment readiness and adoption within the region.
• Build strong partnerships with regional leadership teams and key stakeholders.
• Champion programme objectives and outcomes across the regional organisation. Regional Readiness & Deployment Assurance
• Own and lead the regional readiness assessment process across people, process, governance, operational, supplier, and business dimensions.
• Establish and maintain a comprehensive view of regional readiness throughout the programme lifecycle.
• Identify readiness gaps, risks, and barriers to successful deployment and drive mitigation actions.
• Challenge readiness assumptions where evidence is insufficient or risks remain unresolved.
• Provide objective readiness assessments and recommendations to programme leadership and governance forums.
• Support formal go-live readiness reviews and deployment decision-making processes. Business Adoption & Embedding
• Drive successful adoption of programme outcomes within the region.
• Partner with Change Management teams to support stakeholder engagement, communications, training, and adoption activities.
• Ensure regional business teams understand, accept, and embed new ways of working.
• Monitor adoption indicators and address barriers to sustainable business change.
• Support transition from programme delivery into business-as-usual operations. Stakeholder Engagement & Alignment
• Develop strong relationships with regional leaders, functional stakeholders, and programme teams.
• Facilitate regional decision-making and issue resolution.
• Ensure alignment between global programme objectives and regional business priorities.
• Act as the voice of the region within programme governance forums. Risk Management & Issue Resolution
• Identify, assess, and manage regional risks, issues, and dependencies.
• Ensure regional impacts are understood and incorporated into programme planning.
• Escalate material risks and readiness concerns through appropriate governance channels.
• Drive timely resolution of issues that may impact deployment success. Benefits & Value Realisation
• Support achievement of programme benefits and business outcomes within the region.
• Monitor regional adoption and business performance measures relevant to programme objectives.
• Identify opportunities to maximise value realisation and continuous improvement.
• Ensure programme outcomes are sustained following deployment. Key Outcomes Success in the role will be demonstrated through:
• Successful regional deployment and business adoption of programme outcomes.
• Regional readiness achieved and evidenced in line with programme milestones.
• Strong engagement and sponsorship from regional stakeholders.
• Early identification and mitigation of regional risks and readiness gaps.
• Sustainable embedding of new processes, governance, and ways of working.
• Achievement of programme objectives and value realisation within the region. Performance Plan – Regional Delivery Lead Performance will be assessed against five outcomes that balance deployment delivery, evidence-based readiness, risk management, adoption, and value realisation. Targets should be validated against the approved programme baseline at the start of the performance year. 1. Deliver a stable regional deployment (25%)
• Achieve regional go-live on the approved programme date, with no critical business disruption and at least 95% of priority business processes operating within agreed service levels during the first 30 days.
•
- Approved go-live achieved; critical incidents; priority-process service-level performance; 30-day stabilisation report.
• Go-live through day 30 2. Establish evidence-based readiness (25%)
• Complete and evidence 100% of regional readiness assessments by each programme milestone, with all critical gaps closed or supported by approved mitigation plans before the go-live decision.
• Readiness dashboard; evidence-quality reviews; milestone sign-offs; documented go, conditional-go, or no-go recommendation issued at least five business days before each governance decision.
• Each programme gate 3. Control material risks and issues (20%)
• Record 100% of material regional risks, issues, and dependencies within five business days of identification; assign an accountable owner and target date; and close, mitigate, or formally accept all critical items before go-live.
• Risk register completeness; percentage of mitigation actions delivered on time; critical-item ageing; evidence of escalation within two business days when thresholds are breached.
• Weekly through deployment 4. Drive adoption and transition to BAU (20%)
• Achieve at least 90% completion of required training before go-live, 85% demonstrated compliance with priority processes within 60 days, and documented acceptance of all agreed processes, controls, service measures, and governance routines by named business-as-usual owners within 90 days.
• Training completion; process-adoption data; 30-, 60-, and 90-day sustainment reviews; formal operational-owner acceptance; unresolved adoption barriers.
• Pre-go-live through day 90 5. Deliver and sustain regional value (10%)
• Establish approved regional benefit baselines and named benefit owners before deployment, report performance monthly, and deliver at least 90% of the region’s committed first-year programme benefits within 12 months of go-live.
• Approved benefit baseline; monthly benefit dashboard; corrective actions initiated within ten business days of an adverse variance; verified benefits delivered versus plan.
• Baseline before go-live; delivery through month 12 Experience & Qualifications Required
• Significant experience leading business transformation, operational change, or strategic initiatives within complex organisations.
• Demonstrated experience working across multiple functions and stakeholder groups.
• Experience driving business readiness, adoption, or deployment activities.
• Strong understanding of organisational change and business implementation challenges.
• Experience influencing senior stakeholders in matrix environments. Preferred
• Experience within large-scale global transformation programmes.
• Procurement, supply chain, shared services, or operating model transformation experience.
• Experience working across multiple geographies and cultures.
• Experience supporting enterprise-wide business change initiatives.