E-Commerce Manager
บันทึกงานนี้และจัดระเบียบการค้นหาของคุณ
สร้างบัญชีฟรีเพื่อบันทึกงาน สร้างการแจ้งเตือน และกลับมาที่รายการนี้จากแดชบอร์ดของคุณ
เมื่อดำเนินการต่อ แสดงว่าคุณยอมรับ ข้อกำหนด & นโยบายความเป็นส่วนตัว.
Position: Online Sales & Ecommerce Manager – Homm
Daily activities
- Monitor online pricing on both Metasearch and OTAs live site. Investigate when finding a disparity, resolve or test booking if needed.
- Identify opportunities to improve visibility and production performance across possible distribution channels.
- Review the inventory , rate plans and pricing between channel manager and partner's extranet. Identify and resolve any discrepancies or errors.
- Monitor guest's review and coordinate with Operation team for a reply/action.
- Manage and resolve booking issues including technical difficulties.
- Maintain a parity scores as per the target.
Data Management
- Ensure the content scores on OTAs are maintained at 100%.
- Maintain accurate and updated hotel information and photos across all distribution channels.
- Monitor review scores on OTAs and MSEs to ensure alignment with targets and the competitors.
- Optimize hotel ranking on TripAdvisor and visibility on OTAs to enhance conversion.
Reporting
- Provide weekly performance updates during a commercial meeting.
- Conduct performance reviews with OTA and B2B Market Managers to discuss insights, opportunities, and recommendations.
- Prepare monthly online distribution performance report, identifying underperforming accounts and action plans for improvement.
Dynamic Online Pricing
- Align rate plan connectivity across all distribution channels, following brand guideline and property direction.
- Uphold pricing consistency to be competitive and in line with revenue strategies.
- Minimize rate disparity and retain parity health as per target.
Revenue Generation & Growth
- Participate in official and seasonal campaigns across key distribution partners.
- Initiate tactical campaign and promotional activities based on business needs and situation.
- Explore paid visibility opportunities with applicable platforms.
- Evaluate channel performance, strengthen high performing partners and address underperforming channels.
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