Operations Transformation

2 weeks ago

Bangkok, Watthana, ไทย WTW เต็มเวลา
Description

What can you expect? 

This 12-month international assignment combines operational responsibilities with a structured 

knowledge transfer programme. The primary objective is to ensure business continuity, document critical 

processes, and transfer operational expertise to colleagues in Europe to enable a sustainable transition 

after completion of the assignment. 

Operational Responsibilities 

  • Coordinating service delivery, network activities and international business processes between 
  • Switzerland, Lisbon, India and global network partners. 
  • Reviewing and coordinating accounting-related inquiries with operational teams and Finance & 
  • Controlling colleagues in India. 
  • Supporting global insurance programmes, policy renewals and international client requirements. 
  • Managing client, policy and financial data, including booking of premiums, commissions and fees. 
  • Managing document quality, compliance requirements and Excellence Review activities. 
  • Participating in process improvement and operational excellence initiatives. 
  • Knowledge Transfer & Transition Deliverables 
  • Develop and maintain process documentation for critical operational activities. 
  • Create standard operating procedures, work instructions and training materials. 
  • Train, coach and support colleagues taking over operational responsibilities. 
  • Drive structured knowledge transfer and monitor progress against agreed objectives. 
  • Gradually transition responsibilities to the receiving team throughout the assignment. 
  • Contribute to reducing key-person dependency and ensuring long-term operational sustainability.


Responsibilities

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Qualifications

What do you bring? 

  • Fluent German and English (mandatory) 
  • Insurance, insurance broking or business operations experience 
  • Commercial background and/or insurance qualifications 
  • Strong service orientation and customer focus 
  • Experience in onboarding, training and supporting colleagues 
  • Excellent communication skills and confidence working with international stakeholders 
  • Ability to coordinate activities across countries, teams and time zones 
  • Structured, reliable and detail-oriented working style 
  • Good Microsoft Office skills and ability to learn new systems quickly 
  • Open-minded, proactive and collaborative personality 

     

We offer a diverse and exciting position in a dynamic and international working environment. You will  find a professional team that values your expertise and looks forward to welcoming a friendly and  competent colleague. 

A collaborative team culture, and professional knowledge‑sharing are central to how we work.