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Executive, Customer Success

3 weeks ago

Bangkok, Bangkok, Thailand NielsenIQ Full time

Job Description
NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

Responsibilities

  • Summarize data in tables, charts, and graphs
  • Analyze and interpret sales data and consumer data + One NielsenIQ portfolio data
  • Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations
  • Review data for errors and inconsistencies
  • Use internal tools and data sources
  • Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners' (CBPs') expectations
  • Interacts with client staff on routine issues
  • Independently discusses analysis design to best answer client questions with CBP/client
  • Discuss design and calculate the Quantified Business Opportunity
  • Drive time/cost-effectiveness on the project
  • Support meeting the COE objectives as a whole
  • Inspire peers and co-workers

Qualifications

  • Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.
  • Bachelor's Degree from reputable Universities
  • Fresh Graduate are welcome to apply
  • Strong business and financial acumen (including business environment and client) with excellent analytical skills
  • Understanding of growth and brand strategy
  • Strong communication skills & presentation skills, able to interpret numbers or data by storytelling techniques
  • Ability to work independently and comfortable working in a digitally enabled environment
  • Strong Organizational & interpersonal skills
  • Good client service skills and able to communicate and write effectively in English and Thai
  • Knowledge of Microsoft Office, especially PowerPoint and Excel is required
  • Retail data experience is a plus
  • Basic knowledge in statistics would be an added advantage

Additional Information
Hybrid based role, must be physically located within job country and candidate must be a Country/Region Resident

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the