Customer Service Consultant

1 week ago

Bangkok, Bangkok, Thailand Linktrix Consultants Recruitment Co., Ltd Full time

Hiring: Customer Support Consultant

Are you passionate about helping others and have a knack for solving problems? Do you possess a strong understanding of logistics software? If so, we want to hear from you

What You'll Do:

  • Be the first line of support for our customers using company's software (WMS, RF, DB, Datahub).
  • Troubleshoot customer inquiries and system errors related to functionalities and configurations.
  • Collaborate with technical teams, consultants, and our team in China to resolve complex customer issues.
  • Maintain and update a comprehensive knowledge base and frequently asked questions (FAQs) for customer reference.
  • Proactively identify potential issues and develop solutions to minimize customer disruptions.
  • Generate detailed maintenance reports to track progress and identify areas for improvement.

What You Bring:

  • Bachelor's degree (any major) with a strong analytical mind and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to handle customer inquiries with patience and respect.
  • Fluency in both English and Mandarin (read, write, speak) is a must.
  • Experience of working with a ticketing system is preferred.
  • Familiarity with supply chain software (WMS, RF, data exchange platform) is a plus.

Technical Skills (Preferred):

  • Working knowledge of Java programming concepts and frameworks.
  • Understanding of web development technologies like JSP, CSS, and JavaScript.
  • Familiarity with Redis, Zookeeper, MongoDB, and Nginx is a plus.

What We Offer:

  • A dynamic and supportive work environment where you can learn and grow.
  • The opportunity to make a real impact on our customers' success.
  • Competitive salary and benefits package.

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