Customer Service Advisor

1 week ago

Bangkok, Bangkok, Thailand eTeam Full time

Job Title:

Customer Service Advisor (Multiple Projects)

Employment Type:

  • Full-Time | Permanent Role
  • Work Location:
    On-site (Bangkok, Thailand – Bhiraj Tower at BITEC, 15th Floor)
  • Work Environment:
    24/7 Rotational Shifts (including weekends and public holidays)
  • Mobile Policy:
    Mobile phones are not allowed on the work premises during working hours

Projects Handled:

As a
Customer Service Advisor
, you may be assigned to any of the following ongoing projects based on business needs and your skillset:

  1. Travel
    – Handling bookings, itinerary changes, cancellations, and customer queries related to travel arrangements.
  2. Accommodation
    – Supporting users with hotel bookings, reservation modifications, refunds, and general stay-related assistance.
  3. Electronic Order Support
    – Addressing issues related to online electronic purchases, order tracking, delivery concerns, and returns.
  4. Electronic Sales
    – Providing product information, assisting with online purchases, and resolving post-sales concerns related to electronic items.

Role Overview:

As a Customer Service Advisor, you will be the first point of contact for customers across the above domains. Your primary goal is to provide professional, empathetic, and accurate support to ensure a seamless customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or chat.
  • Resolve customer concerns with clarity, patience, and ownership.
  • Tailor responses based on the specific project (Travel, Accommodation, Electronic Order Support, or Electronic Sales).
  • Coordinate with internal departments and third-party partners to resolve complex issues.
  • Document all interactions accurately in the system.
  • Support peers and contribute to a collaborative team environment.
  • Participate in any assigned ad hoc projects or training initiatives.

Qualifications:

  • Bachelor's degree in any discipline.
  • Proficient in both Thai and English (B1 level or above).
  • Minimum 1 year of customer service experience preferred; fresh graduates are welcome.
  • Familiarity with Microsoft Office tools (Word, Excel, PowerPoint).
  • Flexibility to work rotating shifts (24/7 environment), including weekends and public holidays.

Desired Attributes:

  • Passionate about delivering great service.
  • Strong communication and problem-solving skills.
  • Ability to remain calm under pressure and multitask efficiently.
  • Willingness to learn and adapt to various projects and platforms.

  • Customer Service Advisor

    2 weeks ago

    Bangkok, Bangkok, Thailand Teleperformance Malaysia Sdn Bhd Full time ฿200,000 - ฿400,000 per year

    Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)Location: Singha Complex, Bangkok, ThailandWork Schedule: 5 days per week, rotational shiftsJob Overview:We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Bangkok, Bangkok, Thailand Adecco Full time ฿80,000 - ฿120,000 per year

    Work Location:SathornResponsibilitiesCustomer Account Specialist with customer service or supply chain and logistics background to provide support to customers.Customer services team is located in Bangkok and provide support to customers in Asia PacificAct as customer's primary point of contact & maintain strong business relationship with assigned customers...

  • Fashion Advisor/Senior Fashion Advisor

    2 weeks ago

    Bangkok, Bangkok, Thailand CHANEL Full time ฿600,000 - ฿1,200,000 per year

    Fashion Advisor / Senior Fashion AdvisorWe are seeking passionate and style-driven individuals to join our team as Fashion Advisors/ Senior Fashion Advisor. As the face of CHANEL, you will play a pivotal role in delivering an inspiring and luxurious experience for our clients. You will act as a brand ambassador, fostering lasting client relationships and...

  • Customer Advisor-TH

    2 weeks ago

    Bangkok, Bangkok, Thailand Trip group Full time $50,000 - $100,000 per year

    About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar.Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.We have four...

  • Customer Advisor, Thailand

    2 weeks ago

    Bangkok, Bangkok, Thailand Trip Group Full time ฿300,000 - ฿600,000 per year

    About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Group is a leading global travel service provider comprising of , Ctrip, Skyscanner, and Qunar. Across its platforms, Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We...

  • Sales Advisor

    1 week ago

    Bangkok, Bangkok, Thailand PRTR Group Public Company Limited Full time

    Our client is an Italian luxury fashion house that makes men's clothing and accessories with over 500 shops and 7,000 employees worldwide. Job Description:Delivering an exceptional and memorable luxury service experience to customers.Handling and escalating customer concerns or complaints with empathy, while following service policies related to...

  • Beauty Advisor

    2 weeks ago

    Bangkok, Bangkok, Thailand coty Full time ฿600,000 - ฿1,200,000 per year

    Beauty AdvisorAs a Beauty Advisor at Coty, you deliver luxury service and personalized beauty experiences.We are looking for Beauty Advisors who are passionate, engaging, and customer-focused and be rewarded with performance-based incentives and recognition for your impact.RESPONSIBILITIESBuild Brand AwarenessRepresent COTY brand image by demonstrating our...

  • Sales - Channel Store - Advisor (Thailand)

    2 weeks ago

    Bangkok, Bangkok, Thailand Apple Full time

    Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple products have the potential to change the way people live, learn and work. A unique opportunity exists for an outstanding...

  • Beauty Advisor

    7 days ago

    Bangkok, Bangkok, Thailand Luxasia (Siam) Co., Ltd. Full time

    Store : Central Chidlom Role Profile:As a Skincare Associate, your key accountabilities will be to recommend and assist customers in selecting the ideal product suitable for their individual preferences and needs. You will also be expected to build and maintain good relationship with customers to ensure customer retention. Responsibilities:Attend to...

  • Beauty Advisor

    2 weeks ago

    Bangkok, Bangkok, Thailand coty Full time ฿30,000 - ฿60,000 per year

    Make Up AdvisorAs a Make Up Advisor at Coty, you create personalized looks that empower and inspire clients and are part of a purpose-driven brand shaping future beauty trends. We are looking for Makeup Advisor who are passionate, engaging, and customer-focused and be rewarded with performance-based incentives and recognition for your...