service section manager

Date Posted:

Country:

Thailand

Location:

Sigma Elevator (Thailand) Co., Ltd., No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok

Job Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Conduct regular FPA audits and train employees to comply with FPA & EH&S requirements. Implement corrective action plans for any deficiencies identified during audits. Ensure all service operations, including 24-hour emergency breakdown callback services, are executed efficiently and professionally, with urgency and customer satisfaction as top priorities. Perform regular site inspections and audits of service technicians and maintenance operations to enhance performance and service quality. Lead daily instruction and corrective action meetings with technicians, and manage monthly planning for routine service schedules. Conduct weekly service operation meetings to analyze the top 3 breakdown calls. Collaborate with technicians to develop countermeasure action plans for troubleshooting and improving product and service quality. Maintain regular customer visits to build strong relationships and deliver monthly routine service reports. Coordinate with the Service Sales Department to ensure timely execution and billing of 'T' jobs and major repair works, contributing to monthly service sales and margin targets. Comply with all prevailing WWJSSS Safety Rules, Regulations, Code of Ethics, and other company policies at all times. Perform any other duties assigned by the Supervisor or Superior.

Competencies:

• Proven experience in elevator and escalator service operations
• Comprehensive industry knowledge
• Strong customer-facing and communication skills (both written and verbal)
• Leadership and team management capabilities
• Self-motivated with strong troubleshooting skills
• Creative problem-solving mindset

Job Requirements:

• Bachelor's Degree or higher in Electrical or Mechanical Engineering
• Technical expertise in elevator and escalator systems, including safety mechanisms
• Minimum 5 years of experience in field operations within the elevator & escalator industry
• Proficient in computer applications and fluent in English
• Excellent communication skills and leadership qualities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

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