Application Support Engineer
2 weeks ago
Requirements:
Bachelor's degree in Computer Science, IT, or related field.
3–5 years of relevant experience.
Strong knowledge of application architecture, databases, and troubleshooting tools.
Basic programming or scripting skills (.NET, Python, JavaScript, C#, or C++).
Experience with REST APIs, SQL/NoSQL databases; CI/CD knowledge is a plus.
Good communication skills in English.
Familiar with ITIL (Incident, Problem, Change Management).
Knowledge of cloud platforms (AWS, Azure) and monitoring tools.
Awareness of information security and compliance standards.
Key Responsibilities:
Monitor application performance, perform health checks, backups, and apply patches/upgrades.
Handle incidents, identify root causes, and resolve or escalate issues as needed.
Provide user support, create training materials, and promote best practices.
Work with developers and IT teams to test new releases and optimize performance.
Document incidents, changes, and system procedures; prepare performance reports.
Support disaster recovery, ensure compliance with security and safety standards, and drive process improvement and automation.
Provide on-call support for critical issues.
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