Sales Manager

23 hours ago

Chiang Mai City Municipality, Thailand Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort's spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.

About this role

Secure rooms business for Four Seasons Resorts Thailand (including Chiang Mai, Koh Samui and Tented Camp Golden Triangle) by actively engaging with B2B and B2C travel partners (under Retail, Discount and Wholesale segments) to maximize revenue/profit potential.

The candidate in this position will be based in Bangkok and reports to the Senior Commercial Director.

Work authorization for the location is required. 

What you will do

  • Utilize various prospecting resources to solicit and secure business on behalf of collection in identified markets.
  • Manage a portfolio of travel partners across the travel industry and group segments, ensuring no conflict with WSO efforts.
  • Create and execute account plans with defined goals for assigned market territory.
  • Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for business development.
  • Achieve monthly, quarterly and annual revenue and direct sales goals including sales calls, prospecting calls and entertainment as outlined.  
  • Generate potential P2P leads on behalf of sister properties and the company. Allocate time and resources as appropriate for account potential. Schedule activities effectively and meet deadlines.
  • Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets. 
  • Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved.
  • Establish and maintain strong sales system hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards.
  • Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with corporate or travel industry business. Participate in sales meetings, pipeline meetings and leadership meetings as required.
  • Produce monthly sales recaps of market achievement based upon marketing plan objectives.

What you will bring

  • Excellent reading, writing and oral proficiency in the English language.
  • Strong selling and interpersonal skills.
  • Creativity and attention to detail.
  • Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
  • Ability to attend travel-trade events as needed.
  • Sales and Catering Computer Software, MS Word, Excel.
  • Ability to communicate (written and spoken) in Mandarin is a must.
  • Experience with MICE and Leisure FIT segments preferred.

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