Store Operation

5 days ago

Bangkok, Bangkok, Thailand Xiaomi Technology Full time

Responsibilities:

Partner Management:

  • Implement and optimize store tiering policies.
  • Implement and optimize Xioami partner tiering policies.
  • Follow up on partner's performance reviews, monthly MBR implementation, and issue resolution progress.
  • Extract best practices from top partner operation cases and sharing
  • Track partner profit/loss analysis, operational diagnoses, and problem resolution.

Store Management:

  • Ensure operational compliance.
  • Handle after-sales&customer complaints; manage service in shop .
  • Develop and enforce store environment and personnel safety management plans.
  • Store ROI analysis and cost control
  • Manage fixed assets (prototypes, customer counters, etc.) and conduct inventory checks.
  • Store inventory: Track store property (including LDUs, inventory, counters, etc.), and timely manage the loss .

Activity Operations:

  • Develop and execute promotion plans for new store openings, product launches, holidays, etc.
  • Generate new store granding opening reports
  • Manage all store social media accounts within the country/region; localize and distribute campaign materials from HQ
  • Coordinate activity materials, collect requests, and manage production/distribution.
  • Organize staff training on activity details and execution processes.
  • Collect, analyze, and report activity data; monitor and evaluate marketing campaign effectiveness; adjust strategies based on results.

Qualifications:

  • Minimum 3 years of store operations experience, familiar with store operation models and processes.
  • Experience in marketing campaign planning and organization, with market operations and resource management capabilities.
  • Partner/customer management experience.
  • High sense of responsibility and initiative, strong interpersonal communication skills.Strong team management and negotiation skills, with strong internal control awareness and logical thinking.
  • Bachelor's degree or higher fluent English proficiency in speaking, listening, reading, and writing
  • Candidates with well-known brand store management experience are preferred.

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