Admission Manager/ผู้จัดการ เจ้าหน้าที่ธุรการ

To lead and manage the administration of our application process through to enrolment.  To provide a first class admissions and recruitment service, offering official and professional advice to applicants whilst ensuring quality and standards are maintained.  To administer and develop admissions systems, including accurate regular reporting. To manage and develop the Admissions Team.

Experience of CRM (OpenApply, SalesForce, etc.) and English and Japanese language fluency are mandatory for this role.

1. Ensure leadership, management, delivery and development of admissions administration. Actively support continuous improvement within both the admissions team and other teams.

2. Line manages the Admissions team, allocating responsibilities, workload planning and managing performance ensuring that appropriate behaviour, performance and customer care are demonstrated at all times. Provide coaching and support, develop team members' skills, knowledge and understanding. Carry out appraisals, set objectives and give feedback ensuring that targets are met.

3. To manage the Admissions team whose scope entails:

Enrollment Process and coordination with other departments

School Reception

Promoting Events and Tours

Marketing & communication support

Admissions reporting and data management

Miscellaneous Work

1. To work closely with the other departments to ensure student application and conversion targets are met.

2. To have a detailed understanding of the frameworks and processes commonly used to drive school enrolment and admissions in the educational sector FSB is operating in

3. To ensure that our quality standards for admissions are maintained across all programmes. To enhance and develop the Admissions guidance notes.

4. To prepare and report admissions data to the Senior Management Team and relevant internal staff.

5. To be the nominated admissions correspondent, ensuring that information recorded in the relevant sections of our school management information system and other tracking and reporting tools is kept up to date.

6. To be responsible for the updating of the website and other communication channels with accurate admissions information, liaising with the Marketing and Communications department.  To prepare and present information for open days and other events.

7. To represent the Admissions department and contribute to the development of policies and procedures; to represent the school, liaise with external bodies, and be the external and internal correspondent for FSB admissions and enrolment matters.

1. To comply with, adhere to, and actively support school policies and procedures.

2. To carry out any other duties that are commensurate with the role and as instructed by FSB management.

3. To assist with other duties within FSB if required.

4. To adhere to the FSB's Health and Safety policies and procedures and to perform any school wide designated duties with regard to Health and Safety and the security of the school.

Candidates should have and be able to demonstrate the following criteria at the application and interview stages:

• Educated to degree level or degree equivalent.

• Excellent interpersonal and communication skills, both verbal and written.

• Excellent IT skills – including spreadsheets, word processing, databases such as ISAMS and good experience of working with a student record system

• Excellent organisational skills with the ability to prioritise workload.

• Ability to speak and write in both Japanese and English.

• Ability to speak and write in further languages

Experience

• Substantial experience of working in an Admissions Department

• Experience of dealing with large volumes of data and the utilisation of spreadsheets as well as customer management systems and of working with a student record system.

• Experience of managing teams & staff in an administrative environment, with a strong focus and commitment to providing excellent customer service.

• Substantial experience of liaising and working with both internal and external stakeholders.

Personal Qualities

• Ability to communicate in a positive manner with a wide range of customers
• Willingness to be adaptable and flexible.
• Ability to work quickly and accurately with a strong attention to detail, both as a member of a team or proactively on own initiative.

Other

• Be able to fit with the ethos and values of FSB.