Reservations Manager

4 days ago

Bangkok, Bangkok, Thailand HSH Full time

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who supervises the Reservation department and liaises with all other departmental managers, as well as with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques.

  • Work for a prestigious hotel in Bangkok
  • Learn and grow within a strong Sales & Marketing team
  • Favorable remuneration package 
     

Key Accountabilities 

  • To ensure that all special rates information for corporates and locals is readily available.
  • To ensure that all reservations staff take an active role in the maintenance of the Guest Profile.
  • To be fully conversant with the hotel room types and rates.
  • To ensure that the Reservations Department receives the proper market mix to help in achieving the maximum average room rate and room revenue.
  • To ensure that all services rendered to guests from the Reservations Department are carried out efficiently, courteously, and professionally.
  • To ensure in securing of accommodation for all arriving guests, but never allow an over-booking situation to occur.
  • To advise management and sales of the current reservations status to assist them with their reference in marketing and business solicitation.
  • Adhere to all company credit policies to ensure that all revenue expected will be received.
  • To support the Group Reservations Executive, coordinating with the Sales Department in reference to all group bookings.
  • To monitor and ensure that all group reservations are accurate, precise, and detailed.
  • To monitor office activities daily to ensure that work updates are done consistently and promptly.
  • To ensure and supervise that arrival checking is done in accordance with the Peninsula Standards, and ensure that all reservations are correct and handled proficiently
  • To focus on service levels i.e, call handling techniques, prompt and efficient handling of the flow of email correspondences
  • To take charge of special requests and any problems that may arise within the department on a day-to-day basis
  • In the absence of the Director of Revenue, ensure to prepare revenue pick-up reports are prepared.
     

General requirements 

  • Certificate or bachelor's degree in Hotel Management or related field  
  • Minimum 3 years' experience in this role 
  • Strong analytical skills to understand key business indicators
  • Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
  • Ability to communicate well in English.  
     

We are delighted to receive your resume for further consideration. 

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