Sales Support Executive – Freight Forwarding
7 days ago
We are seeking a proactive Sales Support Executive to support our sales operations in the freight forwarding business. This role coordinates closely with Sales, Pricing, Operations, and customers to prepare accurate quotations, support key accounts, and ensure smooth handover of confirmed shipments.
Key Responsibilities
- Handle customer enquiries for air and ocean import/export shipments.
- Prepare freight quotations and coordinate pricing with overseas agents and the internal Pricing team.
- Support Sales Representatives and act as backup during absences.
- Follow up quotations and assist in securing business.
- Manage assigned in-house customer accounts and identify growth opportunities.
- Ensure smooth handover of confirmed shipments to Operations.
- Maintain quotation records and update CRM data.
Qualifications
- Minimum of 3 years' experience in a Freight Forwarding company only.
- Solid knowledge of air & ocean freight, import/export processes, Incoterms, and documentation.
- Experience in freight quotation and rate negotiation.
- Good command of English (100% expat clients).
- Well-organized, detail-oriented, and able to work under pressure.
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