Sales Manager

2 weeks ago

Bang Kho Laem, Bangkok, Thailand TALENTVIS RECRUITMENT (THAILAND) CO., LTD. Full time

·       Conduct market research to understand market/customer requirements, business opportunities and threats in order to develop potential trade lanes in line with the business plan.

·       Focus on New and Existing business/Accounts by arranging meetings with potential customers, providing customers with comprehensive quotations outlining solutions with accurate pricing with the objective of securing sales.

·       Guide the team to Provide feedback received from customers through customer survey and one-to-one interviews to support product development & enhance service performance.

·       Strengthen relationship with customers by way of directing the team for regular customer engagements and thereby to improve customer retention.

·       Engage in CRM based evaluations through Inquiries, calls visit plans, in CRM and action plans to meet or exceed monthly sales targets/budgets.

·       Provide/share information to/with internal and external stakeholders (customers, principal) in an accurate, consistent and timely manner in order to meet Key Performance Indicators, inter department service standards etc. to enhance customers satisfaction and improve service standards.

·       Ensure agent long term agent/partner relationships are built with continuous engagements.

·       Contribute to the Continuous Improvement process throughout the organization by introducing changes in order to improve products, services and processes.

·       Perform additional duties commensurate with the current role, as and when requested by management.

·       Engage in developing and overlooking Sea Freight, Air Freight and Cross broader products.

·       Ensure debtor collections within credit period and coordinate with debt collecting team and the overall team.

Qualification:

·       Bachelor's degree or higher in International Business, Logistics, Marketing, or a related field.

·       At least 7 years' experience in a freight forwarding business environment.

·       Experience working with international clients or overseas principals.

·       Preferably understands basic processes and the function of related documents in the freight and logistics industries (e.g., bill of lading, air waybill, etc.).

·       Strong hunting skill, market research, solution selling, and customer relationship skills

·       Able to communicate in both spoken and written English.

·       Strong communication, negotiation, and stakeholder management skills

·       Able to work well in a team environment and contribute to team success.

·       Proficient in MS Office (Word, Excel, PowerPoint).

·       Strong planning and management skills.

·       Has people management skills.

·       Able to prepare summary reports for results and improvements.

·       Presentation skills are highly preferred.

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