Property Management Manager

1. Strategic Planning & Department Oversight

• Develop and implement strategic plans and operational frameworks across all functional areas: Accounting & Finance, Public Relations, Procurement, Facility Maintenance, Utilities, Security, Cleaning, Landscaping, and Customer Service.
• Ensure alignment of all functions with corporate standards and resident expectations within a luxury property context.

2. Budget & Financial Management

• Prepare, oversee, and control annual operational and capital budgets for property operations and after-sales service.
• Monitor expenditures, enforce budgetary discipline, and ensure cost efficiency in line with business goals.

3. Financial Operations & Juristic Entity Compliance

• Supervise all financial activities related to the juristic person, including invoicing, fee collection, monthly/year-end closing, and financial reporting.

• Ensure full compliance with legal obligations for juristic person meetings and reporting.

• Supervise performance of all external service providers and subcontractors to ensure service quality, compliance with contractual terms, and alignment with luxury standards.

• Manage vendor relationships and evaluate service contracts, warranties, and guarantees to maintain operational excellence.

4. Common Area & Facility Management

• Oversee maintenance, cleanliness, safety, and operational readiness of all common property areas according to regulations and luxury property expectations.
• Ensure regular inspections, preventive maintenance, and timely upgrades or repairs.

5. Resident & Community Relations

• Manage all aspects of resident interaction including onboarding, daily services, complaints, and conflict resolution.
• Promote a harmonious and professional living environment with consistent delivery of high-end service.

6. Leadership & Staff Development

• Lead, supervise, and mentor cross-functional teams to deliver superior service standards.
• Implement training and development programs, conduct performance reviews, and cultivate a service-driven culture.

7. After-Sales Service Management

• Oversee the delivery of after-sales services such as repairs, quality rectifications, inspections, and upgrades for homeowners.
• Ensure prompt response and resolution to service requests with minimal disruption to residents.

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• Bachelor's degree or higher in Property Management, Real Estate, Business Administration, Engineering, or related fields.
• Minimum of 10 years of progressive experience in luxury property management, high-end residential, hospitality, or mixed-use developments.

• Proven leadership in managing both operational functions and after-sales service delivery within a premium property or resort environment.

• Strong financial and budgeting acumen, with experience in managing multi-million-baht budgets and financial reporting for juristic persons.

• Deep understanding of Thai condominium and property laws, building regulations, and co-ownership governance.

• Proficiency in managing vendor contracts, service level agreements, and procurement for maintenance, utilities, and facility services.

• Demonstrated ability to deliver white-glove service standards and foster long-term resident satisfaction in a high-expectation client base.

• Experience in after-sales issue resolution, defect and warranty claims, and coordinating across construction/design teams to maintain brand reputation.

• Experienced in team coaching, performance management, and succession planning in service-oriented environments.

• Culturally sensitive and able to lead in a diverse, multilingual environment.

• Excellent interpersonal and negotiation skills to liaise with executives, co-owners, juristic committee members, contractors, and internal teams.

• Strong written and verbal communication in Thai and English is required.
• Ability to present operational reports, plans, and proposals to senior management and stakeholders with clarity and confidence.
• Comfortable using service request and defect management software, budgeting tools, and data dashboards to monitor performance and drive improvement.