Ocean Freight Officer

COMPANY PROFILE

As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution networks to local business deliveries.

We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. With that in mind, we like to invite talented individuals like you to explore how UPS jobs can make the world work better for you and to join our team of over 500,000 UPSers.

RESPONSIBILITIES:

• Utilizes standardized operating procedures to maintain existing business and implement solutions with new customers
• Provides timely information to customers to convey updates and operational activities
• Monitors service levels to ensure carriers or vendors meet service requirements and adherence to contractual agreements
• Collaborates with customers and vendors to maintain relationships and meet profitability objectives
• Monitors and updates customer profiles to ensure customer needs are documented
• Manages missing documents, shipping advisory, pre-alert notices, delayed document notices and corrective action plans to ensure origin/shipper follow procedures
• Monitors and reports on collection activities to minimize days sales outstanding
• Investigates invoice problems to identify root causes, reduce costs and resolve billing concerns
• Works with financial & accounting to resolve disputed invoices and to minimize expense write-offs
• Assists in audit process to improve operations by ensuring operational processes are standardized and maintained
• Hands on booking process to carrier and day to day operation to deal with carrier, customs brokerage and transportation

OUALIFICATIONS:

• Minimum bachelor's degree in Logistics or Business Administration with 2-3 years working experience in service-related industry
• Freight forwarding operations knowledge is a Must
• Able to use MS office application and Outlook
• Team player and able to work under pressure and tight timeline
• Good communication skill in English for both written and spoken
• Detailed and result oriented