Service Engineer
1 week ago
Products support mainly on core products such as Gas Chromatography (GC), Liquid Chromatography (LC) and GC/MSD. Our varied product lines include hardware, software and networking products as well as operating systems.
Job Description:
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and
configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of
customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating
systems and applications software.
• Train other field engineers and customers in the solutions.
Job Requirements:
• A Bachelors of Degree within the science field – e.g. Chemistry Engineering, Electronics
Engineering, Electrical Engineering, Biotechnology or equivalent.
• 3+ years of experience in a similar position or experience as an end user.
• Experience with troubleshooting and problem solving.
• Experience with the Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful and timely.
• You enjoy travelling and visiting customers.
• Language requirement: English & Thai
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